Tree of Savior Forum

Rank Reset bug from shinobi voucher

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : April 6 2018 +8GMT around 9:30 am

Server Name: Telsiai

Team Name: bibiboggs

Character Name: Saber

Bug Description : I was rank 7 and class lvl7 before using the rank reset voucher from the shinobi but after using the voucher it didn’t give me the card that will take me back to class lvl7 now i’m stuck in class lvl1
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
I was just sitting in fedimian map
Steps to reproduce the issue :
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Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :
keyboard and mouse
System

  • CPU : i5 7500
  • RAM : 8gb
  • Graphics Card : GTX 1060
  • Mainboard : Asus z270f
  • Storage : 1 tb, 120gb ssd
  • OS : Windows 10
  • Internet Connection : 8MBPS
  • Country, Region : Philippines

Hello @boggs.ramos

Thank you for bringing this matter to our attention. Kindly send a ticket to our Customer Support Team to further assist you regarding this matter.

Thank you!
GM Francis

Same has happened to me, and I also sent a ticket as well. Hope you can help me out too-- thank you!

Did you rollback your Rank7 so you could pick Shinobi and then get the Rankreset?

I guess not, but if you did, this would be 100% normal :B

3 Likes

Hi @GM_Francis, good day. Any update from the Customer Support Team? I sent a ticket 2 days ago and they have not replied yet-- hoping for further assistance! :slight_smile: