"protection mode issue"


#1

how should i fix this? can someone help me about this?


#2

Weird error. I haven’t seen it before. However you can try few following solutions:

  1. Check if tos is added to firewall exception list yet or not
  2. Go to tos folder, right click on it, choose Properties, uncheck the read-only box and apply to all files and folder inside. Go inside folder and check if tos_client.exe and updater.exe are in read-only mode or not. If not then it should be fine.

If these can’t help then I may need to use TeamViewer to take a look at your computer later if you allow. Good luck~


#3

thanks… i’ll try it on…


#4

Seems like your account is locked ? Perhaps a staff would solve this


#5

it’s still can’t log in… sad :frowning:


#6

Normally if your account is suspended, you will get a message like when server is under maintenance. I will be home around 1 hour more so let’s see. Else you need to contact staff to check if they lock your account or not


#7

It means your account has been flagged for potential abuse (botting, macro-ing, etc.). Just file a ticket and if you did nothing wrong, you should be able to regain access quickly.