Problems exchanging costumes using medals

[Latte0]

I am not able to exchange costumes using medals because I have medals on my swordsman while I want to purchase an archer costume.

I was not aware medals are not an “account wide” currency, which it should be since they’re basically directly exchanged from TP. Medals are also non premium and untradable thus I cannot trade the medals I have on my swordsman to my archer.

I specifically spent money on TP just so I can get medals to buy this costume but now I have enough medals but unable to exchange for the costume I want due to thee medals are on the swordsman but not archer??? This is nonsense.

Please fix this asap. Either make it so anyone can exchange for anything in the medal shop or make medals transferable within team storage, or make it account wide as it should be.

Similar issue posts:

33 GACHA in a row no costume, and medal untransferable?

im not a english native speaker, but as a player and a customer, my anger tells me this post must be done. This is the first time to purchase some tp beside early access, and the whole experience is discusting like fking somebody’s dead nanny. first, i spend 900 tp to open 33 gachas in a row but not a single costume, ok i got that, i got bad luck, but i am here to remind you, with 900 tp 2-3 month ago, ppl could possibly buy everything from tp shop. After few mins of struggle, i decide to buy…

[msoulon]

we all agree this is stupid & only there so they can grind more money from us

[Latte0]

This is related to real money spending here so it’s more serious and I feel like I’m deceived by the system with my spending.

This needs to be fixed asap.

@STAFF_Max @STAFF_Amy @STAFF_Ines @STAFF_John @STAFF_Yuri @GM_Francis

[TeamChespin]

Please fix the ridiculous issue with the trading system. Trading within one’s own team should be a given mandatory.

[GM_Francis]

Hello @Latte0, we really appreciate your effort for bringing this to our attention. We will now forward your concern to our proper department for further review.

[Latte0]

Hello @Latte0, we really appreciate your effort for bringing this to our attention. We will now forward your concern to our proper department for further review.

Thank you and I hope it’s resolved asap because I feel like I spent money but got tricked to not be able to get the things I want.

[Chili]

This is honestly a form of fraud. I think the Medal system alone already brings enough confusion to the table, as if purposely tricking consumers > <

I love Tree of Savior so much, but the current cash shop disheartens me :'c

[Saharhis]

Had the same problem. Got medals on my swordie, wanted to buy my cleric a costume, couldn’t. The only warning the medals shop gives is that “Item can’t be worn,” but it shouldn’t restrict you from purchasing it. Gave no warning that medals couldn’t be traded or weren’t account bound.

[Seiryuu]

IMC quality coding.

@Nirimetus

[Nirimetus]

I don’t even bother with this gacha crap they threw at us tbh with you lol. Not worth the stamp.

[Seiryuu]

I don’t even bother with this gacha crap they threw at us tbh with you lol. Not worth the stamp.

Noooooooo!!!111eleven

[Latte0]

@GM_Francis @STAFF_Yuri

Are there any updates on this? I want to buy the costume I want and I have enough medals, just not on the character with the “right class”.

[Lostac]

bump, this is important, I also have medals on a character but cannot buy what I want.

Not even know why it’s restricted by class in the first place.

If it’s a security measure to prevent people from buying the wrong costume, at least make the medals team/account wide instead of character only.

[gerardo_gcob]

no news on this? i also have 260 medals sitting there, i want a costume for my swordman and have the medals on my archer

[Latte0]

@GM_Francis @STAFF_Yuri

Any updates on this? it’s been a month .

[gerardo_gcob]

Greetings Savior,

Thank you for contacting support team.

We understand your situation and we really appreciate your effort for bringing this to our attention. Unfortunately, we are unable to assist you with this kind of concern since Medal is untradeable and we all know that once the item is untradeable, there’s no possible way to transfer the item to another character/account. For now, all we can do for you is to forward your concern to our proper department for further review.

Should you have any other concern, do not hesitate contact us again.

Best Regards,
Tree of Savior Support Team

so be aware on wich character you get ur medals.

[nammyjaja]

Bump,

can you just at least let us purchase ANY costumes regard of our class? becos i collect all the medals on my swordsman… but i want to purchase a costume for my wizard…

bump bump bump… please

[Latte0]

I kind of gave up on this… IMC doesn’t pay attention to iTOS needs.

[shadowwlord]

I need Help… I bougth a cube to get medals… I got a lot of premium items but I dont want them i want medas, but in the TP shop … on the Exchange intems to medals buttom does not apear anything… so how do I get Medals??

[Latte0]

It should show up that you can trade those items…