I don’t use add-ons and I can confirm now that is not a problem in my software/hardware, because I just installed the game on a new computer, logged-in on my account and the issue persists.
The "zooming minimap’ works with some quests, as @nizidr said, but a just can’t finish an important collection quest “To The Fortress of the Land”, in Inner Eincentre District, because nothing triggers and the map shows nothing.
I have not sent the ticket yet, how/where can I do this?
Thank you all for the replies.