Tree of Savior Forum

Pre-registration reward on the new server was not received

Despite having created the team in advance, the pre-registration reward was not delivered, anyone else with this problem? I opened a ticket but they fail to analyze it and closed it later.

In the pre-registration it was very clear that it was only necessary to create the team on the new server and not to create a character.
And only whoever created the character received it.

Team Name: StrikeRDreams

https://treeofsavior.com/page/news/view.php?n=2058

How to Pre-Register

- Log-in to the New Season Server and create a new team.

  • You can create a team in the New Season Server only if you don’t have a team in the original server. If the existing team in the original server is in a low growth, you may delete the team by newly added team delete function.

  • Be aware of that inventory and storage and every content that the character in the team has, will be removed when deleting the team.

(Unused ‘Premium TP’ will be preserved and will be restored and added at the time of the World Merge.)

Special Rewards for Pre-Registration

  • Lv.400 Legend Growth Weapon Selection Box x1
  • Growth Weapon Stage 5 Transcendence Voucher x1
  • Growth Weapon +11 Enhancement Voucher x1
  • Medeina Emoticon: Flustered and Joy
  • [Event] Unlock Voucher Selection Box x 1
  • [Event] Character Slot Voucher x1
  • x8 EXP Tome x3
  • Miracle Seeds x 30
  • Goddess Sculpture x30
  • [Event] Token: 14 Days x1

Hello @rodrigotessaika

Please send us a support ticket with the details of your concern. Thank you

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