Tree of Savior Forum

Please help-me i buy tp and not receive yet!

Help Center
#1

Hello Saviors, I need help whith this problem, I buy 100 TP in Steam Store and don´t receive.

After past 12 days i´m tyred, Steam and IMC don´t resolve my problem, only send-me automatics e-mails and dont answer “Where is my TP??”"

See…

It´s because I´m Brazilian gamer?

After 6 times tickets, nothing happened, nothing about my TP…

I don´t deserv this, its disrespect with costumer…

I don´t need more automatic answer!!!

I need resolution of my problem, my game is in Salute Server(SA), i need to know if this problem happened in United States gamer???, this problem don´t be resolved???.

This is the anwer in EMC e-mail:

Greetings Savior!

Thank you for contacting us again.

We apologize for any inconvenience, it might have caused. We already forward you concern to our dev team for review and processing. We ask you patience and understanding for this matter. Please be advise that you dont need to send another ticket that might produce a confusion about your concern.

Thank you,

Tree of Savior Support Team

ⓒ IMCGAMES CO., LTD. All Rights Reserved.
Privacy Policy | Term of Service

Always the same answer…I´m tired…

Thanks for help!!!

Paulo Barros/Brazil

Compra de TP.jpg1440×900 167 KB

#2

you aren’t the only one with the problem…

I recommend checking the TP button each day…

also, what server do you play on?_?

#3

He plays in Silute server. And, yes, he comes every day if there TP available.

This is a very big disrespect to the player.

#4

I’m on the Klaipeda server and just purchased a 300 TP North America pack. I opened the TP menu in the game, clicked Use, and did not receive any TP. I have restarted the game several times and verified the files. Still nothing. There’s nothing now in the in-game TP menu either.

Guess I’ll submit a ticket… :confused:

Edit: It showed up after a while (maybe half an hour or so).

#5

12 days without receiving the TP. TWELVE.