Out of Body (Sadhu skill) combined with Safety Zone (Cleric skill) crashes channels

[Ancient666]

Date and Time(Please, specify the timezone) : 15/October/2016 between 04:30 and 04:40, happened 3 times

Server Name: EU-Fedimian

Team Name: TheAncients

Character Name: AncientGod

Bug Description :
I was leveling my character at Vedas Plateau, my character is Cleric2>Bokor2>Sadhu1>Oracle1 at the moment. I was just killing mobs at this map, White Grolls (this mob has it stats changed last week). I start with the Hexing skill, gathering a few mobs, then Mackangdal skill, then Out of Body skill and spam autoattacks from Out of Body with Effigy skill at the same time (I did this in the past with no problem), when inmunity from Mackangdal is going to end, I cast Safety Zone skill, refresh Hexing, cast a few heals (attack tile) with cure and keep doing autoattack with Out of Body with Effigy skill spam… after doing this and Safety Zone shield is going to end, sometimes, about 50% of the time, the channel crashes (Vedas Plateau is only a 1 channel map, leaving this map unavailable for a half a minute or so)

Steps to reproduce the issue :
explained above…

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) :
Mouse mode

System

• CPU : intel core i7-4710MQ
• RAM : 16 GB
• Graphics Card : NVidia GTX 970M
• Mainboard :
• Storage : SSD
• OS : Windows 8.1
• Internet Connection : 150Mb cable
• Country, Region : Spain

Happened this bug a lot of times days ago too, I tried with and without addons installed with same result. All of this was after the rank 8 patch.

[BlaXun]

I can confirm this. Two crashes when I was doin battle with my sadhu…usually using a OoB + Safety Zone strategy…so, yeah…high chances this is real…

[Ancient666]

Also happens just with Out of Body skill autoattack spamming, without Safety Zone… ._.

[Ancient666]

05:25 EDT time

Out of Body skill and one mob hit me while using this skill, channel crashed…

[Passidur]

I have the same problem, i crash a lot with Out of Body but not when i’m in a safety zone, i crash when something hit me while i’m Out of Body

EDIT: i just crashed with the safety+oob bug in siaulai mission

[Sung1]

yes this has been going on since r8 patch. you get disconnected when your OOB is cancelled and when your spirit is about to come back to you.

Personally confirmed and reproducible, ONLY in instances like missions and dungeons.
This crashes the whole party. Just avoid using OOB in instances for now.

[Ancient666]

ONLY in instances like missions and dungeons.

it happens on any map to me

[Dandu]

I experienced this 3 times! But it only happened to me everytime Im inside the dungeon. Everybody will be disconnected and your dungeon instance is used. That’s why I don’t use Sadhu skills during dungeons for now. Please fix this IMC.

[rbale]

As a Sadhu, I’d like to share my experience and minor testing in the hope that this information can help locate and resolve the problem.

Summary:
The channel/instance crashes (server-side) when using Out Of Body (OOB) and being hit by an attack that would cause the OOB to end at the same time that the OOB attack is being performed.

Details and Testing:

• The crash appears to be server-side. In instances the instance ends, everyone gets kicked out, and no one is able to re-enter the instance. In fields the channel closes and everyone is kicked out/disconnected, but the channel comes back after about 30 seconds.
• Prior to the most recent update (Oct 18), I was kicked out of instances and fields several times on my Sadhu character. I determined it had something to do with Sadhu and stopped using OOB, at which point I did not use it again in instances (as runs are limited, and it would likely affect others).
• After the most recent update (Oct 18) I did a small amount of testing in a field that was empty at the time, apart from myself (Forest of Prayer Channel 2). I determined that:

1. The crash can occur with just OOB. No other skill interaction is required.
2. If I use OOB without having the OOB attack I never experienced a crash, even when using other non-OOB skills. When hit the OOB ends normally (and can be recast, end again, etc).
3. If I attack using OOB but can prevent myself from being hit (includes dodging/blocking), I never experienced a crash.
4. If I am attacking while being hit, the crash sometimes occurs. It appears to happen only if I am hit right as the normal Sadhu OOB attack is starting. However, I can not verify this exact timing as I only performed this test that lead to the channel crashing a few times (to ensure that it was a valid effect, but I did not want to crash the channel too much).

I hope this information can help the diagnosis!

[Ancient666]

As a Sadhu, I’d like to share my experience and minor testing in the hope that this information can help locate and resolve the problem.

Summary:
The channel/instance crashes (server-side) when using Out Of Body (OOB) and being hit by an attack that would cause the OOB to end at the same time that the OOB attack is being performed.

Details and Testing:

• The crash appears to be server-side. In instances the instance ends, everyone gets kicked out, and no one is able to re-enter the instance. In fields the channel closes and everyone is kicked out/disconnected, but the channel comes back after about 30 seconds.
• Prior to the most recent update (Oct 18), I was kicked out of instances and fields several times on my Sadhu character. I determined it had something to do with Sadhu and stopped using OOB, at which point I did not use it again in instances (as runs are limited, and it would likely affect others).
• After the most recent update (Oct 18) I did a small amount of testing in a field that was empty at the time, apart from myself (Forest of Prayer Channel 2). I determined that:

1. The crash can occur with just OOB. No other skill interaction is required.
2. If I use OOB without having the OOB attack I never experienced a crash, even when using other non-OOB skills. When hit the OOB ends normally (and can be recast, end again, etc).
3. If I attack using OOB but can prevent myself from being hit (includes dodging/blocking), I never experienced a crash.
4. If I am attacking while being hit, the crash sometimes occurs. It appears to happen only if I am hit right as the normal Sadhu OOB attack is starting. However, I can not verify this exact timing as I only performed this test that lead to the channel crashing a few times (to ensure that it was a valid effect, but I did not want to crash the channel too much).

This!! Can’t be more accurate

[rbale]

Unfortunately, I have to report that this problem still occurs after the Oct 20 server update in the same way as before (as far as I can tell):

The channel/instance crashes (server-side) when using Out Of Body (OOB) and being hit by an attack that would cause the OOB to end at the same time that the OOB attack is being performed.

I retested on the same map/channel and procedure as before (though stopped retesting after crashing the channel only twice).

[STAFF_Ethan]

Hello @rbale,

The dev team is currently aware of this issue and is looking into it.
Unfortunately, this issue did not have the same cause as some other skills that now perform as intended and thus did not get fixed during the Oct. 20th maintenance.

[Ancient666]

The issue seems fixed to me… can you guys check it?

[rbale]

@Ancient666 - I retested earlier this morning (same procedure as before), a few hours after your post. Unfortunately, the problem still exists. If you’re fairly good at preventing yourself from being hit then it doesn’t happen very often (in fact, I still use Sadhu OOB when doing normal questing, where there is less of an issue if I do crash and where there’s less of a chance of it happening just because while questing I’m rarely hit) – but it definitely still can crash the channel.

Given that the Staff have responded (thank you!) to indicate that they are aware of this issue, I expect that they will put some notice out when this has been repaired: Hopefully this happens soon, but with the volume and complexity of changes required to make an update like the R8 one, I understand that it can take some time to locate exactly what change started this issue and determine a way to correct it without breaking other things. Until fixed, I admit this issue is a little frustrating, but it is managable. I’d still recommend not using Sadhu OOB at all in group instances/dungeons until it’s repaired though.

[Ancient666]

I retested earlier this morning (same procedure as before), a few hours after your post. Unfortunately, the problem still exists. If you’re fairly good at preventing yourself from being hit then it doesn’t happen very often (in fact, I still use Sadhu OOB when doing normal questing, where there is less of an issue if I do crash and where there’s less of a chance of it happening just because while questing I’m rarely hit) – but it definitely still can crash the channel.

Given that the Staff have responded (thank you!) to indicate that they are aware of this issue, I expect that they will put some notice out when this has been repaired: Hopefully this happens soon, but with the volume and complexity of changes required to make an update like the R8 one, I understand that it can take some time to locate exactly what change started this issue and determine a way to correct it without breaking other things. Until fixed, I admit this issue is a little frustrating, but it is managable. I’d still recommend not using Sadhu OOB at all in group instances/dungeons until it’s repaired though.

True… still bugged

[rbale]

I’d like to provide an update to close off this thread: After the most recent server update (back on Nov 1), it looks like this problem has been mostly solved – thank you!

In the several days since that update and I only crashed the channel once (during regular questing, not even direct testing of this bug) – and haven’t been able to reproduce that crash either, when directly retesting it. As such, I’ve also started using Sadhu again in instance dungeons and so far haven’t had any issues there!