Tree of Savior Forum

One of my characters get stuck at 60%-ish in the loading screens

Gameplay Bug Report Connection / Game Crash
#1

Date and Time(Please, specify the timezone) :14/02/2017 4 pme more or less -4 GMT

Server Name: Klaidepeda

Team Name: Allgray

Character Name: Magnus

Bug Description :
Cant get pass loadins screen with my third character, a sorcerer, when i try to log in into it it either gets stuck at 60% or gets stuck when i try to change map

It started after my second dungeon run (dungeon 130) on the day of the valentine update

Steps to reproduce the issue :
Not sure

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : keyboard

System

  • CPU : intel core i5-4430 3.00 GHs
  • RAM : 8 gb
  • Graphics Card : GeForce Nvidia 630
  • Mainboard : ASRock
  • Storage : 1 terabyte
  • OS : Windows 10 pro 64 bits
  • Internet Connection : less than 250 kbts
  • Country, Region : North america

Does anyone knows about this bug? it ake suggestions

#2

Hello @fernandez.erickj, I already moved your character to its starting city. Please do try again and if the issue still persist, please let us know.

#3

@GM_Francis

Sir I have same issue as him. Please help.

Server Name: Varena

Team Name: Venthought

Character Name: ConJane

Bug Description :
Cant get pass loading screen with my third character, a linker level 139, when i try to log in into it it either gets stuck at 60% or gets stuck when i try to change map.

It also started after my second dungeon run (dungeon 130). Stuck at Forest of Prayer map.

Steps to reproduce the issue :
Not sure

Screenshots / Video :
(no need, the loading screen is always at 60% but map bgm is playing)

Game Control Mode (Keyboard/Joypad/Mouse) : mouse

System

  • CPU : intel core i5-6600 3.30 GHs
  • RAM : 8 gb
  • Graphics Card : GeForce Nvidia GTX 460
  • Mainboard : Gigabyte
  • Storage : 1 terabyte
  • OS : Windows 10 pro 64 bits
  • Internet Connection : less than 1mbps
  • Country, Region : South East Asia
#4

Hi @vinz1590, could you please check it again? Please let me know if the issue still persist.

#5

Sir @GM_Francis, sadly it still persist, please help again. Thank you very much!

EDIT: The loading screen finished loading, but after that, only white screen appears while BGM for klaipeda map plays.

#6

Hi @vinz1590 inz1590, we would like to inform you that we moved your character to its starting city. Kindly, try to login your account and check if your character could login in game.

#7

@GM_Francis
Excuse me, I have the same issue as these other two people, could you please help me?

Server Name: Klaipeda

Team Name: Osaifh

Character Name: Sachiko

Bug Description :
When trying to log in with this particular character, the game just keeps loading and never ends, it gets stuck there. My location was Mercenary Post

Steps to reproduce the issue :
Unknown

Screenshots / Video :
It’s essentially just the loading screen

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

  • CPU : intel core i5-6600k @3.50GHz
  • RAM : 16GB
  • Graphics Card : Nvidia GTX-760
  • Mainboard : ASUSTeK COMPUTER INC. Z170 PRO GAMING
  • Storage : 931GB Western Digital WD WD10EZEX-00KUWA0 SCSI Disk Device (SATA)
  • OS : Windows 7 ultimate 64bit
  • Internet Connection : 10mbps
  • Country, Region : North america
#8

@GM_Francis i have the same issues as them

Server Name: Varena

Team Name: Arrah

Character Name: Frou

Bug Description :
when i login the character the screen is stuck at loading around 60%, unfortunately i cant remember where i was

Steps to reproduce the issue :
Unknown

Screenshots / Video :
just the loading screen

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

  • CPU : Intel Core i3-2100 CPU @3.10GHz
  • RAM : 16GB
  • Graphics Card : Nvidia Geforce GT730
  • Mainboard : ECS H61H2-M2
  • Storage : WDC WD2500AAKX 250GB
  • OS : Windows 7 Professional 64bit
  • Internet Connection : 4mbps
  • Country, Region : Philippines
#9

@justine.florentino92, we have moved your character to its starting city. Please do send us a support ticket if the issue still persist. :slight_smile:

#10

@GM_Francis it still wont load :sob:

#11

Please send us a support ticket for further assistance. Thanks!