Not received event red dress

[RunFun]

Please fill in as much as you can : Event cube has opened. Gave an error: Unavailable in the current map. The cube disappeared. There is no dress.

Date and Time(Please, specify the timezone) : 13.05.17 am6:37 (server time)

Server Name: Europe Fedimian

Team Name: RunFun

Character Name: Mega

Bug Description :
Full cleaned out 290 dungeon

Screenshots / Video :
https://drive.google.com/open?id=0B9I-TYJNZ87aVzJuVEFrV1pYSXc

[Goldie]

Hi~
Event cubes usually can’t be open in instances.
You should send a ticket to the support about this problem, explain the issue, and ask for them to send you another cube.