No maintence because there is NO problem in Saalus Scriptorium mission! 🦀

[CasualGamer]

I didn’t have to send a screenshot. Somehow they checked logs and knew exactly how many cubes i lost without me telling them how many I lost.

[Pinata44]

Then you have the blessing of the goddess of luck. And was helped by a employee in good mood.

[Seiran]

It’s just a matter of knowing how to write a ticket. We all know the support isn’t the best support ever and as well that they can’t predict future.

I wouldn’t try hard looking what the user problem is if all he sends is a one-line ticket that says nothing.

[Pinata44]

I’m glad you are not one of the support team.

[Seiran]

I’m glad too. But seriously, try to send a proper support ticket and you might get compensation.

If you send an one-liner just to make a joke, just expect it to go back to you, it’s life.

[Seiran]

One simple template you could use, for example:

"Hello!

I had an error today while doing a Saalus Mission and didn’t receive a cube after completing the objective.

My Team Name is Doe, the character name is John. The problem happened during the Convent Scriptorium Mission mission. I entered the instance on HH:MM AMPM and finished at HH:MM AMPM.

After completing the objective of protecting the statue the cube wasn’t given to the character.

This was the error message displayed:
“There is no repsonse from the data. Please try again later. Error code: ErrorCode: 1.”

Since I can’t attach any images I’m leaving this screenshot hosted outside the website, if needed:
*URL*

Is it possible to receive the missing cubes to compensate the loss?

Thanks in advance!"

[Pinata44]

How beautiful. Calling you for the name called enough attention to the topic.
I received part of the lost cubes. Just a tiny part.
Better this than nothing.

I would love to receive every lost cube from the entire week, but no problem.

Thank you to whoever did this. In addition I would kindly ask to the staff to do a topic explaining to people that loses cubes in Scriptorium mission to seek the Support team by tickets.

You can close this thread now if you please.