I was transcending my item with 0 potential and I had the blessed gem that asked for even more so failed and I lost my item if it is 100% how can it fail?
Would’ve been nice if you had screenshots or a recording of that. AFAIK transcending shouldn’t fail even at 0 potential as long as you have inputted 100% of the required gems.
Mistakes can happen, the window can be quite laggy and I had thought I inputted the correct amount of Gems, but due to the lag one of my presses went unregistered which caused me to Transcend at something like 10%. If something went wrong due to technical error, send a ticket immediately with the Server, Time, Location, Character, and any other information you can: https://treeofsavior.com/page/support/
Reply from the support inc : We checked and we don’t see any troubles, huehuehue…