My Solmiki Cloth Bracelet disappeared

[lucas_h_2]

Server Name: SA-Silute

Team Name: Sev7nSins

Character Name: Yui

On 06/06/2018 at 14:01 (BRT) I had finished a Challenge Mode and went to refine my Solmiki Bracelet (Cloth) on Sausys 9, the channel was unstable and freezing the screen. I reached for the Bracelet on the +9 with 10/14 potential but when I went to refine again the channel froze and the bracelet disappeared from my account.
I did not dial it and it did not have 0 potential, it just disappeared while I refined …
Could you guys check what happened?
I did not take any more prints from the moment I was caught because I was surprised … I did not believe it when I saw that it was gone.
I used normal anvil (from npc) to refine.

[igor.930]

I was on the map, the freeze just made the item dissappear.
Could you guys at last check hes acount?
He send two tickket and the staff dont check whats happened

[lucas_h_2]

@STAFF_Letitia @STAFF_Amy @STAFF_Ines @STAFF_Ethan @STAFF_Yuri

[mordaredrom]

This happened with my weapon last month, imc said I droped it and did nothing about it, good luck, imc support usually does absolutely nothing

[igor.930]

The problem is they event dont check hes account.
IMC dont deserve this game.

[Veldt]

Why would you anvil it in sauce9, and while you know the place is lagging and freezing in the first place?

WHY?

[STAFF_Letitia]

I’m sorry to inform you that the Support Team is correct…our logs show that you threw away the bracelet.

[Mikumo]

i know the feels.

[Seiran]

Maybe you could consider bringing up a suggestion to devs to make the “Yes” on discard button have 5 seconds cooldown before it’s enabled for processed (enhanced, awakening etc) or unique or higher rarity items?

The main issue isn’t that people forgets to read or anything.

Thinking more about why this happens: it’s more about the fast clicks to get the enhancement done since it’s a common feeling that taking longer to enhance = higher chance to fail (not exactly true but it’s what we feel in practice).

Having a cooldown on the button breaks the focus on clicking and forces the player to read what’s happening.

Other option would be forcing the user to click a checkbox “I agree that I’m throwing my most valuable item away.” before the Yes button is enabled.

The point is to avoid the no-brain “Click Yes” behavior most people have when enhancing or doing repetitive stuff.

[TheAlleyCats]

There is a simple solution: an option to enable/disable discarding items (perhaps disabled by default).
It’s only a checkbox and a flag in the game code, like 5 minutes of work.

[Seiran]

Maybe also modifying the Lock feature with QoL in mind:
-> Allow enhancement until 0 potential, then only with Golden Anvils.
-> Allow putting the locked item on Team Storage.

[TheAlleyCats]

Imho they should rework inventory altogether because it has way too many issues (for eg. sometimes it shows two overlapping scrollbars, lagging the game like hell), but I’d be happy with these simple changes for now.

Fedimian is getting laggy (not as bad as Silute) and sometimes you end up clicking and dragging stuff around accidentally.

[Queue]

There’s also a double clicking problem when it gets laggy, it seems to record two inputs at once, I wouldn’t be surprised if some items were deleted due to this and players not realizing.

[lucas_h_2]

You really think I’d delete an item that took me 1 month to get??
There was no option to discard such an item, and at worst it appeared was 1sec thing and disappeared.
The channel was very bad, well … this is the fault of the mismanagement of the game and not mine in any case.
If you do not want to do anything to help me, that’s an option for you. But do not deny such incompetence in the management / maintenance of the game, I lost my item and it was entirely your fault!
@STAFF_Letitia