Hi, I entered to the game and as soon as I try to walk, it freezes. I can still hear things but my game is frozen! even in the character logging is the same, in both 32 and 64 bits, help pls 
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Hi @braian.alexis97 Please send us a support ticket with the details of your concern. Thank you.
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have you tried waiting? sometimes mine freezes up but i can still here my party fighting monsters.
yea I did 10 mins and didnt change