Tree of Savior Forum

My anti trojan find out HEUR/QVM19.1.Malware.Gen

i ply this game 3 day ago, there is no any trojan was found , but today jus click start game, my anti trojan pop out alarm , told me HEUR/QVM19.1.Malware.Gen is in the game, sorry i so scare forget to print screen , and the anti trojan auto delete it , i try back it cannot start to ply the game, computer told me i had delete part of the file error pop out, sorry again i didn’t print screen.

what is HEUR/QVM19.1.Malware.Gen? really trojan on steam or game?

Its somewhere on your PC and its infecting yhe game files, do a full scan on your system before trying to play again and dont forget to change all your passwords, even from CC if you buy stuff from internet.

thanks Nando , i had full scan n change PW, Worry what you said

No problem, if you still have any doubt if its infected or not try other softwares to make sure you are clean, if the problem persist, try to add the game folder in the exception list of your anti-trojan.

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thank again Nando :grin:

Damn is again what happen? i have full scan also have this problem i think is in the game coming out , i have ply steam 8 year never have this problem

Is that Norton 360? Man i hate Symantec products, its so sloppy the heuristics, add the game folder to the exception list.

It should stop bugging you about it and let you run the game.

It’s a false positive. Nothing to worry about really. Some AV are just quite bossy or over-protective whenever it comes to gaming such as Norton (heard a lot of trouble with it). My advice is just to close your AV whenever you want to play the game or get a new AV that isn’t being a jerk much.

Nando is not norton 360 , is call 360 Total Security China anti torjan , i mostly go to China website buy thing find sources
the China web is horrible Torjan attk , i use this more safety , you have good anti trojan introduce?

Madhatter thx for your suggest

Try add the game folder (TreeOfSavior) on the 360 TS exception list. That should do the trick, if it still persist add the Client_tos,exe to the exception list too, and it may avoid you getting the IPF file error also, i did on mine since the new anti-cheat is bugging that the files are being modified, since i added to Windows Defender exception list (Windows 10 built-in) it stopped with the errors.

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mark it Thank for your suggest