Yesterday my account took restriction being that neither use nor ever used any kind of hack or bot and also never abused any mechanics of the game. I opened a tickt today to have answers but the answer I had was very vague, so I decided to open this topic here in the forum. I wanted to at least know what rule I supposedly broke and if it was something wrong I wanted it solved as soon as possible.
Team Name: LunaCarmesim
Server: [SA] Silute
First responses are usually vague and unhelpful, guess thatās on the Online Game Support contracts 
if you are truly innocent, donāt give up and keep pushing forwardā¦
Hope all gets solved as fairly as possible 
Well. I canāt blame imc on this one. Some random dude just posts in forum say Iām banned without telling who he is? That is just ā¦banable.
Heās not random, heās just trying recover the account. I donāt know if u donāt saw or u r just toxic, but this r the first topic he made
Luna (The creator of this post) is a member of the guild and his account has been restricted. Heās a good guy and this must be a misunderstood. Please, would you take a look at this? We are missing him!! <3
Luna is very kind and never wanted to do something wrong that would compromise the game account that amuses her days. Please re-evaluate this situation, and give it a second chance!
Luna isnāt a random guy, he is a good person, good guild companion and very kind. I canāt imagine reason for his restraint! I hope they solve this as soon as possible.
:ā(
Luna is a good player and I donāt believe his involved with any kind of irregular action.
Please check it and #freeluna
Seriously, @edisonsun09, tell me: what are you earning doing this kind of post and giving free hate without reason?
Also, reading the author [@emanueleduc23] message, I can say for sure that you havenāt read his post.
Heās not a random dude. He is a player, client of this business, and he have his right to appeal to the company. Also, he have put his teamname and server that he plays in an later edit, ending with all randominess remnant.
It does not take more than basic text interpretation to see that. Also, itās not ābanalā - the word ābanableā doesnāt exist - because he is the owner of his account and have the right to prove his innocence.
I guess you wonāt be happy if your account or team get restricted without a valid reason and will not feel that is ābanalā or āvulgarā if you try to appeal the ban.
If youāre with a lot of free time, focus on using that to study, learn a new skill, language, something, listen to music, do adult activities or something more productive that being toxic in a game forum.
Donāt try to ācontributeā to the discussion if you donāt have anything useful to say about the player or to the situation. Nobody wins with that, but you become the only loser.
As someone from the same guild as OP, I can say that if he did anything wrong, it wasnāt on purpose and didnāt have any intentions on causing any harm to anyone or the gameās integrity. Heās just a normal guy having his share of fun in the game, if there really shouldnāt be any reason for this.
So please, investigate this further and try to bring our friend back to the game, we already miss him a lot.
Also, Iām from the same guild as Luna.
I didnāt had and donāt have many contact and bound with him, but he seemed to be a good guy when I talked to.
I donāt think he is involved with any rule breaks.
That was probably a misunderstanding.
Hope this situation can be solved asap with all the clarifications and justice made.
Luck.
Explain yourself IMC why was she banned?
Thanks to me. The OP decided to put his team name and server in his post. What do I get? Raise the awareness of ppl who making post in forum. How about that?
IMC always IMC. They donāt know how to fix things and ban random people . Is a trash company, they donāt giva a ā ā ā ā about anyone. I hope that u can recover your account Luna, but this company is suck. I think uāll need restart again, or just uninstall this ā ā ā ā game.
Luna was very kind and helpful to me since i started playing TOs. Actually he always helped other players.
I never saw him creating conflits of any kind. Even when there was drama in shout, he didnāt say anything.
Our guild is always very supportive and thereās no dramas thanks to everyone including Luna.
He never showed any interest in addons, mods, cheats or anything, he always stayed away from that.
Heās just a humble person who likes to play the game even with low fps, bugs and all of that.
Sry if my english is not the best and #freeluna
Just commenting to see if the post does not die and see if the gameās staff respond to me.
@STAFF_Yuri @STAFF_Bob
Weāre still waiting for a reply, please solve this issue as soon as possible.
Better send the ticket again.
Forum staff =/= CS staff, if the CS staff doesnāt want to give answer of what could make them banned, let alone the forum staff who doesnāt know anything about it. Tagging the forum staffs will get you nowhere.
Still waitingā¦ Free luna!!!