Tree of Savior Forum

Moving to Carlyle's Mausoleum locked me out of my character

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time : 4/12/16 ~3:30pm EST

Game Control Mode (Keyboard/Joypad/Mouse) : Joypad

Bug Description : Zoned into Carlyles Mausoleum and was disconnected, now character stuck in said zone… every time I try to log in it bumps me back to server select. Team : Zwick Server: Klaipeda
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. Zone into Carlyle’s Mausoleum

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU : i7 4790k (not overclocked)
  • RAM : 16gb
  • Graphics Card : 780TI
  • Mainboard :
  • Storage :
  • OS : Windows 10
  • Internet Connection : Fios - 150up/down
  • Country, Region :
#2

Same Issue, happened to my character just now.

Date and Time : 4/12/16 – 9:44pm EST

Game Control Mode (Keyboard/Joypad/Mouse) : Joypad

Bug Description : Zoned into Carlyle’s Mausoleum and was disconnected, now character stuck in said zone. Every time I try to log in it bumps me back to server select.

Team : Eleven_XI
Character Name: Jinki
Server: Klaipeda

Steps to reproduce the issue :

  1. Zone into Carlyle’s Mausoleum
  2. Riding on mount

Screenshots / Video :

System

  • CPU : i7 5700HQ (not overclocked)
  • RAM : 16gb
  • Graphics Card : nVidia GTX 970m
  • Mainboard :
  • Storage :
  • OS : Windows 10
  • Internet Connection :
  • Country, Region : United States, Northeast
#3

Same here, I finished all the Klaipedia side Quest and wanted to do all Orsha quests too :

Date and Time : 4/12/16 ~11:16pm CST

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard/Mouse

Bug Description : Attempt to enter into Carlyles Mausoleum and was disconnected, now character stuck in said zone… every time I try to log in it bumps me back to server select.

Team : BarCode Server: Klaipeda

(I was completing the Orsha Sided Quests, NPC told me to go into Carlyles Mausoleum to continue, walk into the area and then the problem happened.)

Steps to reproduce the issue :

  1. Walk into Carlyle’s Mausoleum

Screenshots / Video : Don’t have any, wasn’t expecting the bug.

System

  • CPU : i7 2700
  • RAM : 20gb
  • Graphics Card : AMD Radeon HD 6950
  • Mainboard : Asus P8P67 Pro
  • Storage : Samsung Pro 500GB SSD
  • OS : Windows 10
  • Internet Connection : Time Warner Cable 15 down / 1 up
  • Country, Region : USA, TX
#4

Same Issue, happened to my character just now.

Date and Time : 4/13/16 – 11.00 EST

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

Bug Description : Stuck with 2 characters one is at that mausoleum other one is somewhere else … map after bokor tample ??? dont know name of that area.
Team :
Character Name: Vodka other one is Sapper (both of them stuck)
Server: Orsha

Steps to reproduce the issue :

  1. I do click on chracter to play and it takes me to main screen, (where you chose your server. Both of chracters are the same

Screenshots / Video :

System

  • CPU : i7 some crappy intel
  • RAM : 16ram
  • Graphics Card : nVidia GTX 970
  • Mainboard : some crap
  • Storage : 8 x 4T HHD
  • OS : Windows 7
  • Internet Connection : Comcast
  • Country, Region : United States, Michigan
#5

Date and Time : 4/12/16 ~1:00am-2:00am

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

Bug Description : Attempted to enter into Carlyles Mausoleum and was disconnected, every time I try to log in in this character it sends me back to server select screen.

Team : Agrende
Character: Balen
Server: Orsha

Steps to reproduce the issue :

  1. Walk into Carlyle’s Mausoleum

Screenshots / Video : Didnt capture any it happened too fast.

System

  • CPU : AMD FX™-8320 Eight-Core Processor 3.50GHz
  • RAM : 8GB
  • Graphics Card : AMD Radeon R9 200 series
  • Mainboard :
  • Storage : 1TB HD
  • OS : Windows 7
  • Internet Connection : Rogers 60MB down 10MB up
  • Country, Region : Canada, Ontario
#6

try changing servers and see if that works out

#7

I can only speak for myself but that was a pretty obvious first move, there. Anyway, no, it does not work.

Seems like the issue was resolved though. I was just now able to log-in and was inside Carlyle’s Mausoleum.

#8

Still not solved… Just happened to me.
4-13-2016, 9:00 PM PST.
Control: Mouse
Attempted to enter carlyles mausoleum and was disconnected back to character select. everytime I try to log back in with that character, it just sends me back to server select.

Team: Hrimfaxi
Character: Acena
Server: Klaipeda

Steps to reproduce:
Walk into carlyle’s mausoleum.

Screenshots/video… unexpected, dont have any.

System:
AMD Phenom B50
RAM: 16 gb
GPU: Radeon Saphire 7850
Motherboard: Gigabyte… something.
Storage: 1 TB
OS: Windows 7
Internet connection: Time Warner Cable, 50 MBs
Country/Region: USA, Washington State.

#9

Similar issue. Zoned from Orsha to Lemprasa Pond.

4-13-2016, 3:00 PM PST.

Control: Mouse/keyboard

Started in Orsha. Switched from channel 2 to channel 6. Then attempted to zone from Orsha to Lemprasa Pond. Was disconnected in transit. Character lost to the void. Can still access my 3 alts.

Team: GigaStar
Character: Holy
Server: Orsha

Steps to reproduce:
Started in Orsha. Switched from channel 2 to channel 6. Then attempted to zone from Orsha to Lemprasa Pond.

Screenshots/video… unexpected, dont have any.

System:
AMD FX 6300
RAM: 8gb
GPU: 2 Radeon 7850 XFire
Motherboard: MSI-7693
Storage: 1 TB
OS: Windows 10
Internet connection: Comcast Cable, 65 MBs
Country/Region: USA, California State.