Server : [SA] Silute
Team Name : Neros
Character Name : Albus
Steam Account : thwishp
Country : Brazil
Type of Issue : DLC
Payment Method : Credit / Debit Card
When you tried to obtain the product(Date, time, location) : 13/12/2017 - 03:43
Description : The DLC content have not been delivered to my account so far.
It has been more than 24 hours and my tickets have been ignored…
NO RESPONSE FROM IMC SO FAR…
They asked me to get in contact with Steam and Steam asked me to get in contact with IMC and so on…
A friend had this happen to him as well.
Have not personally bought this but did you guys try and download the pack? Isn’t it like a dlc bubfle or something?
Confused here myself but yeah I just thought it might work like that. We had a few dlc packs before you have to like download and it’ll be delivered to your account
same issue here… don’t understand why…
Funny thing is:
I tried to install and uninstall it several times unsuccessfully.
The previous DLCs have been delivered with no problem when I got em.
I have no idea why it isn’t working.
Let’s keep sending tickets to IMC !!!
Same thing here i send 4 TICKES to imc. IMC said give me de Cd-Key, but theres is no cd key for that. Now i have to Phone call Steam to find the cd-Key. Obs: I from brasil to. Server : [SA] Silute
Team Name : PrinceDezu
Character Name : Dezu
Steam Account : xxxxxx
Country : Brasil
Type of Issue : DLC
Payment Method : Boleto Banca’rio
When you tried to obtain the product(Date, time, location) : 13/12/2017 tosmanager2Replied: Dec 16th, 2017 at 9:32 am
Hello Savior,
WHAT THE SAID:
Thank you for contacting us.
We would like to ask for the CD-Keys of the package you have ordered for further investigation. If possible, provide us the screenshot of the requested information.
We look forward hearing back from you.
Regards,
Tree of Savior Support Team
Bump, I got the same response but provided proof that I have not received the pack, waiting for response. It’s clear that this is broken.