Tree of Savior Forum

Long Loading Screen - Account Related

Date and Time: Always, all Channels.

Server Name: EU

Team Name: Sylvestris

Character Name: All Team

Bug Description :
This is my girlfriend´s account and im writing this report in her name.
We have played together from the begginning and we always experienced different loading times. Until now we attibuted that to the fact the her computer, older, couldnt handle the game and therefore the 1min + loading screens were explained.

But now she logged her account in my computer, brand new, in which i have totally reasonable loading screens of around 10scs in my account, and without a reasonable explanation it takes again 1min+ as it took in her computer.

This sounded like conspiracy theory as there is no logical explanation at first, but it proceeds. Older posts have attributed long loading screens to individual items such as Long Armband and players reported that removing it had corrected the issue, but in this case we have no idea what might be causing it.

This issue has lead her to stop playing solo and yes, she could just “make a new account”, but this one has the charachter we play together, therefore if theres a way to correct this issue, it would mean the world.

Thank you.

  • Country, Region : South Germany

Hi @japur123 :slight_smile: It is possible that your girlfriend’s computer did not meet the minimum requirements of the game. We would like to remind you that you need to meet the minimum system requirements of the game to prevent this kind of issue.

Sorry @GM_Francis, I think i was not clear. Its independent of the computer. Im using an up to date computer and when i log off my account and she logs in hers, the loading screens change from a few seconds to more than a minute.