Loading error when choosing char

[kira9136]

Date and Time(Please, specify the timezone) : 22/11/16, 15:00 h (UTC-3).

Server Name: Silute (SA)

Team Name: BlackWolfBR

Character Name: KstarK

Bug Description :

The char does not enter the game, enters the loading screen begins to load and hangs.

Steps to reproduce the issue :

1. Enter the server (SA)
2. Select the char (Kstark)
3. enter the game

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) : (Keyboard/Joypad/Mouse)

System

• CPU : Intel i3 4170 3.7Ghz 4ª Geração
• RAM : 8GB DDR3
• Graphics Card : EVGA GeForce GTX 750 Ti
• Mainboard : MSI H81M-E33
• Storage : HD 1TB
• OS : Win 10
• Internet Connection : 4mb
• Country, Region : Brazil, São Paulo

[GM_Francis]

Hi @kira9136, kindly send a ticket through Support. They can help you with this problem.