I don’t want to be too rude, but do you actually think about what you’re saying before you write it?
The lag spike is due to “lag spike in users after the recent update”. Then some other sentence that doesn’t really make sense or provide clarity in the problem.
Did you mean the servers are lagging because you are at capacity and they can’t handle the player load? Because assuming that’s what you meant, that sounds like utter garbage. There were thousands more people on prior to the dpk debacle and your servers were working fine. Now we are getting like 20s delays on connections that are usually 25ms. There is clearly a bug in your code or you are being DDOS attacked. Now i know you don’t want to admit the latter if it is occuring for a variety of reasons, I get that. Just don’t drop some lame excuse like “too many players” as the reason for lag that has made the game unplayable for 10 hours.
Rule #1 of communication management, say as little as you can until you have concrete details.
A simple “we are also seeing the increase in response time in our monitoring tools, we’ll communicate an update specific to this issue once we know more”. Now everyone knows you know and we don’t need your inaccurate attempt at either a lie or just the wrong answer.
