Out there they already have lots of lawns for internet, we here have a few, and I really doubt any will cover about what Valve does, also, that report was from 2014, the terms of service from Steam change in a monthly or 2 basis.
Their refund police is very explicit.
I will give out an example that happened to myself.
I bought Killing Floor 2 during itâs EA, at that time, it didnât had support for windows 10, and at that same time I was under Windows 10 Preview (it was in the testing stages), I found a way to make it work properly and I played for about 5 hours, uninstalled to try other games, since my SSDs are small and forgot the game for about 5 months.
When I decided to give it another go, the game simple donât start, it give memory error, I ran the internet from up and down after a solution, came across lots of stuff, and none worked.
Then I decided to go for a refund, and guess what? The refund is allowed if I did play under 4 hours of gameplay.
Now I have a half expensive game in my library and I canât even play it.
In ToS case, itâs in-game stuff, so the time is even less, 48 hours for refund.
I donât give money to this game because thereâs nothing worth in it anymore, the costumes that we most look for are all inside a RNG cube or in the exchange shop, for values that out do TP value by 30x or even more.
As you said, many of us have the money to invest in something in this game, but we wonât because we donât find anything that is worth for us.
I have only 10 TP left in my account from the Founders Pack (the very first one for EA access), and when that is gone, the only one I will have is the 5 free TP to use.
And that is it, and I can see in the future, they blocking the selling of Token in market to try force people buy more TP.
Unfortunately, most game companies, specially Asian MMO developers, have a small mindset for business.
This kind of thing we see in most, if not all MMO out there, and we already are tired of it, expend money who think itâs worth, but I myself donât find anything that is worth in this game.
Itâs truly a shame.