Because you do not have money to give them. You could have a million people sign your polls and petitions and no one who counts would care.
They don’t think it’s a tragedy that they’re losing 50% of their player base because they know they’re losing 50% of 0 dollars. If you can’t pay, you don’t count, your opinion doesn’t exist, and your tears evaporate before they hit the ground.
So while you flood the forums with your hopeless complaints on deaf ears and blind eyes, useful threads about legitimate concerns, such as how horrible it is going to be to deal with no 1 to 1 trading on f2p accounts, go totally unnoticed.
ToS has some real problems - like the total inability to play with new players without making a newbie alt, combined with 500+ lvls of griding that will make it impossible to convince your friends to join when you know they can’t even play with the character you want to be on for months or years of grinding - yeah, ToS isn’t going to be a very good game, and that has nothing to do with the crap ya’ll are howling about.