Tree of Savior Forum

IMC Support automatic

General Discussion
#1

fddf.png909×128 54.1 KB

3 tickets answered with the same automatic message:

‘‘Greetings Savior! Thank you for contacting support team and shoring your support to Tree of Savior. We understand your sentiment and effort for bringing this to our attention. We would like to ask if the issue still persist? We are looking forward hearing back from you. Best regards, Tree of Savior Support Team’’

Not IMC, is still unresolved. It is so difficult so see my purchase history / steam payments and confirm that I BOUGHT and PAID TP bundle?

#2

Hello @ifranca1992, we apologize if you are not satisfied on support team responses. However, our support team would like to know if the issue you encountered was still persists. The information you will provide may help them to investigate your account. It is really helpful if you inform them as soon as possible so that they will conduct an action on your concern. Thank you!

#3

@GM_Francis
In the first ticket I sent all the information and I responded by asking if he had already been resolved. Sent OTHER ticket saying it was NOT resolved and sent ALL NEW data. It’s happened three times this in infinite loop. I just want to solve my problem soon.

#4

Hello @ifranca1992, don’t worry your report will received a proper attention from us. We will inform you as soon as possible once the investigation was done. We request for your patience and understanding while they assess your conern. Thank you!

1 Like
#5

I just received my TPs NOW, thank you for your patience.

1 Like
#6

I think maybe you guys are translating wrong or something. Please read whole thing, im not trying to be rude…

When i send tickets many times i include screenshots, then they tell me to reply again and include screenshots? I do this, then they tell me again to reply again and include screenshots -.-

In the OP example, They asked if it still persists, so he sent another message. Again they ask if it still persists. Then you come in and ask if it still persists. Are you guys trying different things each time or are you waiting it out til the system grants the TP?

I think you guys should say, “please give it X amount of time. If the issue still persists dont hesistate to contact us again.” This would reduce confusion.