Tree of Savior Forum

I Lost Content Point shop items and [EXP CARD LV430] From 2020 Berry Package that i bought in TP shop

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :

Server Name:Telsiai

Team Name:Miss_Cindy

Character Name:FBI-

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
Lost Content Point shop item and [EXP CARD LV430]
Steps to reproduce the issue :

  1. i bought 2020 berry package and obtain 2020 seed package but when im open it and looking for item [EXP Card LV430] it’s not in my character or account *i dont get it!!!
    2)today i use content point shop to exchange 2 emoticons and it’s dissapear without give me anything after right click on use!!!
  2. Please FIX these bugs and return those items to me!

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :

  • CPU : Core-i7
  • RAM : 16
  • Graphics Card :GTX970 Gaming
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection : 500/500 mbs
  • Country, Region : Thailand

Hello @SINDY,

Kindly send us a support ticket with details about the matter for us to further investigate your concern.

1 Like

Have you checked your invent closely?

Sometimes we tend to accidentlly close the “mini-tabs” that hide a group of items, it is like a small drop down box. Happens to me sometimes

Make sure every mini tab is expanded…

1 Like

I did all tab not have any and emoticon have been used but not even show on my emoticon list

Hiya, if the emoticons happen to be the motion ones, you have to click the emote button and choose “Motion” to see them. :slightly_smiling_face:

1 Like

Oh Thankyou Su much Charles Only [EXP Card LV430] still missing then

Greetings, savior!
I’ve checked the system record.
You had the [EXP card Lv.430] then used it on 2020-05-17.
If you are wondering about more details, please send us a ticket.
Thank you!

1 Like