I think 30 days is too much, i leave a copy of the support ticket and the answer:
Greetings, after the maintenance of today at the moment of entering the game I found that the following message came out:
So I went to the official page and found the following announcement:
In the list of banned accounts I found mine, I guess the ban is because I repeatedly opened the “Mystic Cube” which was restarted at the end of each dungeon yesterday after the constant message “Unavailable in current map” For the duration of the dungeon:
As I just learned in the forums this bug was apparently produced by the “Cookies of Fortune”, in no case is related to the intentional drops of channels that caused certain users over the weekend, since the error of "Cookies of Fortune "is totally responsibility for some code error of its developers …
I do not pretend to play the victim, because i take advantage of the opportunity to open the cube every time the game allowed me, however I remind you that it is your responsibility to prevent these types of errors from happening in the live servers.
Finally I would like to know when the banning time of my account ends, thank you for your time.
Why i get 30 days while other people get 7 days?, i did not crash channels, never cheat before and the day that i abuse the “Mystic Box” reset the issue supposedly was “fixed”.
At least i want a “Human” GM answer and not the support bot generic answer thing.