I can't redeem my tp

[flpnasc]

I can’t redeem my TP bundle [300].

Game Server : SA Silute
Team Name : JokaSmoka
Character Name : aham

Bug Description :

I purchased 300 TP, but when i select it on menu, the claim button dosent give the TP.

[GM_Francis]

Hello @flpnasc, kindly send us a ticket via Support. So we may assist you further.

[flpnasc]

I already sent the ticket, but I still have the same problem.