Tree of Savior Forum

I can't open the game: "Update Fail, Please restart"

Gameplay Bug Report Connection / Game Crash
#1

I was playing when the game simply crashed and now every time when I try to open the game the launcher “does not work” and appears the follow message:
“Update Fail, Please restart”.

fail.png1920×1080 1.91 MB

I tried three time reinstall the game and nothing…

Anyone could help me?

1 Like
#2

Had the same experience. nothing works.

#3

UP.

Anyone, please? I’ve tried everything…

#4

hmm i have the same problem earlier i just restarted my pc and it’s back to normal

#5

u give use reset dung scroll, and it will still happen again. whats ur fix IMC???

#6

I can’t open the game yet…

I tried:

  • restarted my pc several times
  • reinstall the game several times
  • verify integrity of the game cache through steam

Nothing… is there anyone talking for IMC in this forum?

#7

Look this ■■■■ answered by their support (through the ticket system):

"Greetings Savior!

Thank you for showing your support to Tree of Savior and purchasing the Founder’s Package.

It is possible that you are experiencing connection issue while downloading the game. Please try to re-download the game from Steam, and make sure that you have a stable connection while downloading the game to avoid this kinds of issue.

If the issue still persist please do contact us again, and provide a screenshot to help us further investigate the issue.

Regards,
Tree of Savior Support Team"

SO I WONDER:
ARE YOU FKING RETARDS? WHAT KIND OF ANSWER IS IT?
IS IT THE WAY THAT YOU FIX THE PROBLEMS?

Look, I sent 3 tickets where I explained everything and after all they send this s.hit of answer. They don’t care about us… a fking stupid “standard message”… they don’t even stopped to read the problem.

ROFL I’M HAVING CONNECTION ISSUES NOW.
GO TO THE HELL. support disgusting…

They don’t bother to read that:

  • I tried to reinstall several times;
  • I was playing when the game crashed and it started;
  • MY F.UCKING CONECTION IS PERFECT
  • I restarted the PC several times
    and a lot of info that I sent for them… and at the end, what? THIS S.HIT OF ANSWER?

THIS IS HOW THEY CARE ABOUT THEIR PLAYERS.