Tree of Savior Forum

I cant loggin, Rank reset voucher troubles

IMC STAF, please… i send a ticket about the rank reset, i use this in a Warlock R8 and only recive card at R6. Adicionaly, my count was banned without explain…

Please, can you help me? i cant loggin, i wasnt recive the cards to R7 and R8, i cant play anymore?

Date and Time(Please, specify the timezone) : 27 Dic 2016 / 12md (Panama)

Server Name: Orsha

Team Name: LeGabo

Character Name: Hazuki (Warlock R8 lv 274/1)

Bug Description :
(letting us know what you were
doing before: I use the rank reset voucher in my R8 character, i only recive cards to rank6
during: i continue make the quest to rank6, my hope was recive more cards at finished the rank6 but nothing.
and after the bug: notice of ban, the server get out me and nevermore can loggin.

Steps to reproduce the issue :

  1. use reset voucher
  2. trouble at use,
  3. notice of ban
  4. nevermore loggin in server

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : Joypad

System (My home)

  • CPU : Intel® Core™ i7-4700HQ CPU @ 2.40GHz
  • RAM : 8gb
  • Graphics Card : NVIDIA GeForce GT 740M
  • Mainboard :
  • Storage : 2TB
  • OS : Win10
  • Internet Connection : 2.4Ghz
  • Country, Region : Panama

@STAFF_Ines @STAFF_Yuri @STAFF_Ethan

Sorry for the attach, but i need a help…

Hello @LeGabo,

I’ve checked and you don’t seem to be banned from what I can see.
Also, I can see the Rank 7 and Rank 8 Cards in your inventory.
Could you please try re-logging and check your inventory?

1 Like

Ohhh! I can loggin… but i dnt see the other rank cards, the new UI too.

Im trying rebot my pc… can i install the new patch again? Maybe can repair the UI issues…

Solved! thnks! :smiley:

I restart my pc, reinstall the patch and solved… sorry for the mistakes.