Just to get an idea, how much more or less time does the support take to respond to the tickets. What if you have another way of contacting a support member other than the ticket.
They’ve actually always replied fast to me. Like within 24-36h.
You can contact other staff members in another way, but it depends on your problem. Some problems have to go through the ticket staff no matter what, so even if you do send a message to a forum staff they won’t be able to do much for you.
If within 3-4 days your ticket still has no replies, open a new ticket. Don’t reply on the old one, but create a new one. From my experience they don’t check (or can’t see ?) if there’s a reply to an older ticket, they only check the newly created tickets.
Hello Sakkath!
Thank you for bringing this matter to our attention. We apologize for this inconvenience. Due to the number of inquiries or tickets that has been received by our Customer Support it may take time to get a response. Rest assure that they will be answering your question/inquiries as soon as possible…
However, I would like to personally ask what is the topic of your ticket so I can follow it up to our Customer Support.
Regards,
GM Francis
2 Likes
Hello @Sakkath
Just a follow up,
Our Customer Support Team has already responded to your recent ticket. Kindly please refer to it regarding this matter.
Thank you!
GM Francis!
2 Likes