Tree of Savior Forum

HEY IMC, FIX THE FKNG GAME, WTB Emergency Maintenance

As a dev myself, I can understand how hard it is for them to keep track of everything and deliver the fixes / features on a utterly different environment (actually a lot of different code levels).

If they can fix that soon enough and the rank 8 update was pushed today, they will have done a wonderful feat, trust me.

If they can fix that soon enough and the rank 8 update was pushed today, they will have done a wonderful feat, trust me.

Wait…

If they can fix that soon enough

Wait!

If they can fix

How many days we want to give them? I am tolerant and I look forward to the end of the week. But the truth is that tomorrow should fix everything, you know that right? Before you enter a new content to the game, always check whether not cause problems. IMC course bypasses this step and thinks that everything is in order. You have to have some nerve to add new locations where the first quest does not work!

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Most people belive that it’s easy to find what is exactly causing a problem… a hidden npc most probably isn’t the result of “they forgot to toogle the npc” and most likely the result of a bug in the way the game manages quests, and this can be really hard to find.

Honestly if people want to bash IMC for taking too long to release r8 and releasing with a huge amount of bugs, please at least take some time to compare what problems are happening here, and which happened in KToS equivalent patch. Only after doing so any kind of complaints regarding the time to release r8 will be justified, taking so long to release with the pretext of bugfixing and failing is enough of a reason to roast them alive. But if the bugs are different from what happened in ktos there is no reason for this kind of witch hunt, by God sake fixing stuff takes time, what’s is preferable? Keeping the servers online with some quests not working, OR taking them down for God knows how long. This is a dammed if you do, dammed if you don’t situation

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IMC… testing things on a live server, then what do you expect?
UH!!! Tree of bugs :sparkles:

You forgot to add that as a company offering a service and you want money for this. Of course ToS IS F2P but do not kid yourself - micropayments ok?
MMO based on the trust of the players. You failed them? Will get you on the ass anyway. But each time is the same! Do you really think people will support IMC when they is remarkably incompetent? Before you answer the question, look again at the statistics. Where have all the players? There were 50,000 for ■■■■ sake! If the IMC does not behave like a bunch of idiots, it’s swimming in money from this game. Well, we would not have anything against it. Now, in addition they made a contest on Facebook. Ha Ha Ha… in comment number of allegations which I wrote could result in ban… on Facebook.

We are not talking about the game Indie or other cancer, which is the Alpha/beta release. We talking about released game few months after the official release by ■■■■■■■ corporation!

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Don’t forget to report that group. ( ͡° ͜ʖ ͡°)

My observation wasn’t in regard of the speed or it lack thereof. I do agree with you that historically they are slow and borderline incompetent in a lot of aspects, however I did say and I repeat that in my view this kind of behavior regarding the time needed to fix something, is inadequate, since most people are bashing IMC whitout knowledge regarding the cause of the problem and the time needed to fix it.
In fact most players lack any amount of coding knowledge so up to a certain point this bashing is acceptable, however demanding a server takedown so that a non critical error* that isn’t solved code wise gets fixed is honestly stupid, if there isn’t a fix avaliable, halting access to the server stop both affected and non affected players from playing, and the game would remain offline for how long it took to fix the issue, sadly in IMC case it can be until tomorrow or beyond, there should be at least a band-aid patch soon, so that quest progression remains possible while coders sleep, but if that doesn’t happens, or if there isn’t any kind of announcement until tomorrow morning, the current reaction will be justified since it would mean that no one actually went overtime to fix the issues, which in my opinion is the minimum necessity to providing a 24/7 service.

Those points weren’t aimed at you, but the next part is.

While you might be angry regarding the current game state, I feel that most of your post was aimed at me for exposing my opinion and point of view. I personally take a huge amount of care and attention to each of mine posts so they promote a healthy discussion and doesn’t offend anyone. However sadly upon reading your reply I had the feeling you treated me as an idiot that can’t see what is wrong with the game, or a whiteknight. (If this isn’t the case I ask forgiveness for my misinterpretation of your post, also disregard what I am to say)

I belive this might be in part a consequence of differences in our upbringing, while I was teached to treat a company as a collection of people that gives a service, and thus takes a different amount of time to fix different issues, you most probably was teached that the company must fix whatever the issue is asap at the expanse of its employees. The greatest difference is, in the end, that I end up judging based on the difficulty of the problem that needs to be solved, while you simply doesn’t care and just demand a fix immediately. What makes my think this might be the case is that you bashed the Facebook event however you should remember that the ones responsible for this aren’t the same people that fixes the bugs, most probably the forum staff is responsible for the Facebook page and events. Thus you see this situation as: IMC is making a Facebook event instead of fixing the problems. While I see it as: the forum staff is promoting the game in Facebook with an event that was planned at least one week ago while the coders are working in the bugs.

Personally I think you shouldn’t attack a poster, especially if they haven’t offended you or just because they have a different opinion, you should discuss based on what the person said, and not just jump to the conclusion that he is wrong since he said something that contradicts your belief.

Also writing like you are talking to an idiot in your first reply to the person, isn’t wise, since it kills any chance of discussion, as the other party will most probably get offended by the tone of your reply, beyond this the discussion is most probably lost since you will receive an equivalent reply and you get two people arguing for no good reason.

Overall I’m kinda thankful that no actual developer reads the forum since having people bashing your work just makes things harder (motivation wise), while I belive that praising when things aren’t good is equally bad, the issues already have been acknowledged, so we should at least wait 1 day before doomsaying, but this is the Internet and this is impossible in a large scale. Nevertheless (while seemingly inexperienced code and costumer service wise) imc maintaining a mmo is a impressive feat and while they might not reveal the stuff they are working on, they are fixing the game issues. Those problems might be consequence of their inexperience but that they acknowledged the issues and are working on them is more than a lot of companies ever does

If I might say, I belive that they are actually working on this issue, however they haven’t fixed it yet, and are also trying to solve the greatest amount of problems so that the server only needs to be taken down once.

Also I don’t belive that IMC is actually treating iToS as a bonus cash income, since imc gets most of the money from tp packs in steam while in Korea and Japan nexon takes a cut, but they probably pay money upfront so while iToS have the biggest revenue potential, they are most probably bound by contract to give ktos and jToS more attention so that they don’t lose nexon cash. This should, with some hope, change after imc fixes the client performance and start advertising the game, increasing the revenue from itos, and freeing them from nexon dependency

*(I define a critical error as something that either does almost irreversible damage to the game state or files, a channel crashing upon completion of a quest for example, a player triggered crash wouldn’t fall here as a “honest” player wouldn’t do it on purpose, but a player triggered crash that have a huge chance of being triggered on accident would, or an error that stops a huge amount of players from playing, a widespread login error for example)

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Even the low level quests are bugged now. Curse of Sloth Abyss in Pilgrims path, and argument from the area before it.

Lol, this is a disaster, the numbers are already plunging, anyone who had any hope that this update would revitalize numbers, well it did the opposite.

Im gonna stop playing until this ■■■■ gets fixed, if it ever does, I doubt it will.

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saalus 2fail! mission 3 fail!!! WTF IMC???

Only bad companies release updates without testing first. They obviously do not have a QA team.

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sigh

we really need an emergency maintenance :cry:

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They can’t afford proper testing cycles or beta servers. Too much of their resources are focused on Wolf Knights.

You are customer. It sounds meanly but you shouldn’t even care why they are incompetent. The very fact already irritated. And mostly THE SAME problems we get once again and again and again. Reason? They did not even check. Simply throw a packet from X to Y. I remember the Polish version of Morrowind. No mod does not work because they are written out completely different files. Oh, how much I would not be surprised if it was the same level of stupidity.

In fact most players lack any amount of coding knowledge so up to a
certain point this bashing is acceptable, however demanding a server
takedown so that a non critical error* that isn’t solved code wise gets
fixed is honestly stupid, if there isn’t a fix avaliable, halting
access to the server stop both affected and non affected players from
playing, and the game would remain offline for how long it took to fix
the issue, sadly in IMC case it can be until tomorrow or beyond, there
should be at least a band-aid patch soon, so that quest progression
remains possible while coders sleep, but if that doesn’t happens, or if
there isn’t any kind of announcement until tomorrow morning, the current
reaction will be justified since it would mean that no one actually
went overtime to fix the issues, which in my opinion is the minimum
necessity to providing a 24/7 service.

But I do not have to be a programmer to recognize that they can not do their job. Just as I do not have to be a professional chef to say that someone can not cook.


Forgive me, so you thought. Yes, I am tired of the IMC. But I didn’'t write this to you directly rather, it was an addition to your expression.
I am neither HUE-Knight or Doomsayer. Problem lies somewhere else, I don’t know how long you are in this game. Maybe longer than me but look at history, mostly a lot of bugs still exist and they do nothing. And even if we do not see it. However, they can in a few minutes to do patch-fix when it turns out that by chance something happened in TP shop. The last time there were costumes that were to be introduced later (which means that they are sitting and waiting to milk money from us over and over again). Which means that they can act quickly. Well, but when it comes to a good image or the quality of their games this effect is not seen. And even with complete details of which repair is trivial. Example? Guinea pig today do not want anything to eat. Which means that for some classes is useless, and just make her eat the same thing podstawowi companions. Let us also remember that in CBT EVERY class could ride on it … but decided that it was unfair and gave a big advantage … How to explain, therefore, a penguin and a bird? Just therefore restore the guinea pig this option and no one will cry for P2W right?

We do not need to explain myself the basics really, we know very well that everyone has a role of a forum / game / fanpage are separate entities. As you said, one group planned another event worked on the bugs. Just see what is the effect. Not only new content is broken but the whole PREVIOUS and is the FIRST site. So we promote the game as a competition where currently playing to comment about Rank 8? You know very well that instead there will curse them from top to bottom. New players? I do not think will be interested and the actual slowly have enough. Or how you can see the forum, they have long ago delete the game.

Yes, we are the opinions of the two different camps. However, we play to one goal. Yes, I’m pretty aggressive in the debate and I’m not afraid to express my opinion. If you thought it as an attack on your person I am sorry again but that not what I meant. Well, the problem with the attack on workers usually stems from something. I understand if it turned out that the new missions, monsters or instances did not respond to us. Then the door and show them to dump. It is a matter of opinion and decisions as the game will be developed. However, we are talking about problems that the game itself is. Mainly bugs that come back every time when anything IMC introduced. Even if you add only new items to TP Shop. Look at the previous day. Suddenly we learn that it will be Rank 8 beyond the obvious rumors about the bugs that still ignored people planning what to do, where to start. They were looking for someone to play with and they were excited. And what do they got? Already the first quest does not work. The mass of the previous and the game itself has a back problem a few months ago. Are you sure this is how it should look like? Do you want funnier story? kToS NEVER have these problems when the content was introduced it worked normally. What is your opinion shows? From my point of view is pure incompetence.

Those problems might be consequence of their inexperience but that they
acknowledged the issues and are working on them is more than a lot of
companies ever does

I do not know if you know but someone isn’t their first MMO. Even now they working on another. So either they trow into a corner this game or something I do not understand here. MMO is the type of game that requires a great attention. Also keep in mind that even though WolfKnight is in the phase of CBT game is already poorly received because of past IMC. I do not know who is playing this year did more ■■■■ on the western market.
Tree of Savior or Black Dessert.

If I might say, I belive that they are actually working on this issue,
however they haven’t fixed it yet, and are also trying to solve the
greatest amount of problems so that the server only needs to be taken
down once.

The problem is that @STAFF sitting quietly… too quiet. They still don’t fix bugs that are known to us from CBT! So why we should believe that they will fix anything now? Sooner population servers will drop from a few thousand to a few hundred. So at the end, look at the comments between our posts. Well…

IMC is too greedy to do anything about this. The countless quest npcs they murdered with this “update” could have been saved by a janitor taking a quick look. I originally assumed some poor janitor does the QA job, but this proves there are not even humans at it. The QA team consists of bugs (yes real bugs, not game bugs) that cant communicate at all.

@IMCisGreedy , @IMCis2Greedy , @hkkim, @moderators

huehuehuehue

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Hello,

Personally, I contacted them via email IMC emergency contact, the situation is alarming, hundreds of players can no longer move.

Quest that is not valid.
NPC disappeared.
Crash of channels.
LoadCommander.

etc …

Do the same with several mails in their box, they can react.

mail : urgency+noreply@imc.co.kr

We better get 20 EXP tomes and 10 instance reset scrolls for compensation. (yeah right)

I was hoping they wouldn’t let this go all day, but they did. lol

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The compensation could be zero in the end. Only masochists are still in the game and they enjoy being treated like ■■■■ by IMC.

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Population slowly going down again, during the middle of the day even! 3837 now according to steam.

If they dont fix at least the broken quests pre lv 280 by the end of the week, this game is dead, not like they care, they got wolf knights to look forward to.

Hue.

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No my dear Kurayami, not Masochists, not white knights, or shitters. No, those that are still actively in the game playing it spite all the problems and being treated like ■■■■…behold!

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I think they should do a maintenance because we cant play due to all the quests being screwed up. So the longer they wait the longer we can’t play… >>