My observation wasn’t in regard of the speed or it lack thereof. I do agree with you that historically they are slow and borderline incompetent in a lot of aspects, however I did say and I repeat that in my view this kind of behavior regarding the time needed to fix something, is inadequate, since most people are bashing IMC whitout knowledge regarding the cause of the problem and the time needed to fix it.
In fact most players lack any amount of coding knowledge so up to a certain point this bashing is acceptable, however demanding a server takedown so that a non critical error* that isn’t solved code wise gets fixed is honestly stupid, if there isn’t a fix avaliable, halting access to the server stop both affected and non affected players from playing, and the game would remain offline for how long it took to fix the issue, sadly in IMC case it can be until tomorrow or beyond, there should be at least a band-aid patch soon, so that quest progression remains possible while coders sleep, but if that doesn’t happens, or if there isn’t any kind of announcement until tomorrow morning, the current reaction will be justified since it would mean that no one actually went overtime to fix the issues, which in my opinion is the minimum necessity to providing a 24/7 service.
Those points weren’t aimed at you, but the next part is.
While you might be angry regarding the current game state, I feel that most of your post was aimed at me for exposing my opinion and point of view. I personally take a huge amount of care and attention to each of mine posts so they promote a healthy discussion and doesn’t offend anyone. However sadly upon reading your reply I had the feeling you treated me as an idiot that can’t see what is wrong with the game, or a whiteknight. (If this isn’t the case I ask forgiveness for my misinterpretation of your post, also disregard what I am to say)
I belive this might be in part a consequence of differences in our upbringing, while I was teached to treat a company as a collection of people that gives a service, and thus takes a different amount of time to fix different issues, you most probably was teached that the company must fix whatever the issue is asap at the expanse of its employees. The greatest difference is, in the end, that I end up judging based on the difficulty of the problem that needs to be solved, while you simply doesn’t care and just demand a fix immediately. What makes my think this might be the case is that you bashed the Facebook event however you should remember that the ones responsible for this aren’t the same people that fixes the bugs, most probably the forum staff is responsible for the Facebook page and events. Thus you see this situation as: IMC is making a Facebook event instead of fixing the problems. While I see it as: the forum staff is promoting the game in Facebook with an event that was planned at least one week ago while the coders are working in the bugs.
Personally I think you shouldn’t attack a poster, especially if they haven’t offended you or just because they have a different opinion, you should discuss based on what the person said, and not just jump to the conclusion that he is wrong since he said something that contradicts your belief.
Also writing like you are talking to an idiot in your first reply to the person, isn’t wise, since it kills any chance of discussion, as the other party will most probably get offended by the tone of your reply, beyond this the discussion is most probably lost since you will receive an equivalent reply and you get two people arguing for no good reason.
Overall I’m kinda thankful that no actual developer reads the forum since having people bashing your work just makes things harder (motivation wise), while I belive that praising when things aren’t good is equally bad, the issues already have been acknowledged, so we should at least wait 1 day before doomsaying, but this is the Internet and this is impossible in a large scale. Nevertheless (while seemingly inexperienced code and costumer service wise) imc maintaining a mmo is a impressive feat and while they might not reveal the stuff they are working on, they are fixing the game issues. Those problems might be consequence of their inexperience but that they acknowledged the issues and are working on them is more than a lot of companies ever does
If I might say, I belive that they are actually working on this issue, however they haven’t fixed it yet, and are also trying to solve the greatest amount of problems so that the server only needs to be taken down once.
Also I don’t belive that IMC is actually treating iToS as a bonus cash income, since imc gets most of the money from tp packs in steam while in Korea and Japan nexon takes a cut, but they probably pay money upfront so while iToS have the biggest revenue potential, they are most probably bound by contract to give ktos and jToS more attention so that they don’t lose nexon cash. This should, with some hope, change after imc fixes the client performance and start advertising the game, increasing the revenue from itos, and freeing them from nexon dependency
*(I define a critical error as something that either does almost irreversible damage to the game state or files, a channel crashing upon completion of a quest for example, a player triggered crash wouldn’t fall here as a “honest” player wouldn’t do it on purpose, but a player triggered crash that have a huge chance of being triggered on accident would, or an error that stops a huge amount of players from playing, a widespread login error for example)
