Guild event tickets are not reloading

[Reryu]

Date and Time(Please, specify the timezone) :2018/09/12,13,14

Server Name: Silute

Team Name:Reryu

Guild event tickets are not reloading. This is already happening for 3 days in a row.
I already sent tickets and there was no satisfactory answer and the problem still persists

@STAFF_Amy @STAFF_Ines @STAFF_Bob @STAFF_Yuri @STAFF_Letitia @STAFF_Ethan

[Reryu]

[Ayalon]

This is already happening for 3 days in a row.

Do you know it is weekly?

[Reryu]

Really? 3 tickets per week?

This is sad…
But thank you for letting me know. I really did not know that u.u