Tree of Savior Forum

Getting disconnected everytime

Gameplay Bug Report Connection / Game Crash
#1

It’s the 20th time I got disconnected and my internet is working perfectly fine! OH MY GOD IMC DO SOMETHING!!! JESUS! Thanks <3

Date and Time : Now

Game Control Mode (Keyboard/Joypad/Mouse) :
Keyboard

Bug Description :
Getting disconnected after playing for a random short time.

Steps to reproduce the issue :

  1. Log in - Choose character - play
  2. Couldn’t connect to the server
  3. Choose character - play
  4. Couldn’t connect to the fking server
  5. Choose character - fking play
  6. Got in - Play 1 minute ~ 10 min
  7. Disconnected from the server
  8. JESUS CHRIST!!!

System

  • CPU : i5
  • RAM : 8GB
  • Graphics Card :GeForce GT 740
  • Storage : 950 GB
  • Internet Connection : 30 MB
  • Country, Region : Brazil
4 Likes
Frequent disconect
Connection problems in Orsha server
#2

I and my wife have the same problem. We cant play, instability server and game whit many bugs.

Can i refund my money?

Constantly disconnection
#3

i’d like to refund also can not play for two days >_< and this is my only holiday

#4

I’m getting the same problem. I play on Klaipeda.

Is Net Virtua your internet provider??

#5

Same problem here! playing for 1 minute and dc. While trying to re-connect, the game back to server selection.

@alexandre_lei, my provider is NET.

#6

De onde vcs são sou de PoA e uso NET e fica caindo!

#7

My provider is NET i have the same problem.

#8

Same here and my provider is Net Virtua too, from Brazil…

#9

Same here, I’m also from Brazil with Net Virtua.

Maybe it’s a problem related to our ISP?

#10

Same here, i’ve just lost a dg, oh christ it’s so sad, IMC pls fix it, we can’t play this way.

The problem have started yesterday, with me at least.

Date and Time : everytime

Game Control Mode (Keyboard/Joypad/Mouse) :
Keyboard

Bug Description :
Getting disconnected after playing for a random short time.

Steps to reproduce the issue :

  1. Log in - Choose character - play
  2. Couldn’t connect to the server
  3. Choose character - play
  4. Couldn’t connect to the fking server
  5. Choose character - fking play
  6. Got in - Play 1 minute ~ 10 min
  7. Disconnected from the server
  8. JESUS CHRIST!!!

Server: Orsha
The provider is Net Virtua too

#11

So everyone with the problem uses net virtua from Brazil. What can we do? I’ve just contacted Net Virtua and they say everything is okay with their connection. What now?

#12

Yeah, I having the same problem and I’m also using NET Virtua in Porto Alegre region. If I change my IP the problem goes away for some time, but it randomly comes back. For instance, I was playing just fine from yesterday’s 5pm until now, but then I suddenly had the same problem again. IN THE FREAKING 90ties DUNEGON MAP.

#13

Yeah, I having the same problem and I’m also using NET Virtua in Porto Alegre region

#14

I am Having the same problem too, also i am using NET Virtua on Balneário Camboriú region =/

#15

I’ve sent a ticket for IMC and they said:

"Hello
Savior,

As of now, we are aware of the issue and our Dev team is currently working
on it. We will make an announcement on this as soon as the issue gets
resolved. Also it would be better if you can provide screenshots as evidence
for the issue you encountered so it can help us in further investigating the
issue. For now you may still try to continuously connect to the server. We
apologize for the inconvenience that it may have caused you.

We apologize for the inconvenience.
Thank you.
Regards,
Tree of Savior Support Team"

But it seems a very standard answer

#16

NET Virtua here, same problem

#17

My friend have same isue, we are frim Latvia and playing on EU server, i dont ahve such problem, but my friend does!

#18

Got same problem. DC again and again.

#19

I have the same problem, but with Oi service network.

#20

I have the same problem, i am from Chile,Santiago.
Played for 20 second and disconnected.
On lobby i only see 2-6 channels!
Help plz!!