Game Server : Orsha
Team Name : SlappyJoe
Character Name : Zelkova
Steam Account : liqingle419
input date : 2016-11-16
input hour : 23
Type of Bug :
Gem disappearing from inventory and storage when transfering to storage
Date/Time and Location :
(when and where the bug occurred)
Fedimian(city), Orsha(server), approximately 10:15 PM server time on November 16, 2016
Description :
(decription of what you were doing before, during, and after the bug happened)
I attempted to transfer a level 7 red gem from my team storage to my character’s storage. When I put the gem in to my character’s storage by right clicking the gem, I had some delay, and then got a system message saying “Processing, please wait.” My gem then disappeared, and was not in my storage nor my inventory, and was NOT in any equipment. My equipment also had 0 sockets. I logged back in to double check my team and character storages of each character, as well as my inventories, and the gem was not present. I used to have 4 lv 7 red gems, and now I am down to 3 due to this. Is there any way to resolve this, or receive any compensation?
Steps to reproduce the issue :
1)Take gem out of steam storage
2)Put gem into character storage
3)Get system message: 'Processing, please wait"
4)Gem is gone.
Screenshots / Video :
(attach screenshots or videos regarding the bug)
System
-
CPU :Intel Core i5
-
RAM :8.0 GB PC-12800 DDR3L 1600 MHz
-
Graphics Card :NVIDIA GeForce 840M 2GB
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Mainboard :
-
Storage :256 GB SATA III
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OS :WIndows 10
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Internet Connection :Time Warner
-
Region :North America, East Coast
I got the same response, twice:
"
Greeting Savior,
Thank you for contacting support team.
Upon further investigation with your account, we found out that 1 of your Level 7 Red Gem was dropped due to death penalty while doing Mission Instance. We regret to inform you that we were unable to return or restore the Red Gem since that is not possible.
Should you have any further concern, please do contact us again and we will glad to help in any way we can.
Best regards,
Tree of Savior Support Team"
**Is it seriously that hard to read a description IMC? I mentioned that the gem loss did not occur in a mission. I saw the gem disappear before my eyes when I tried to store it in the storage at town. Just because a log says I lost it in a mission instance, that isn’t the case. The bug can make the log look like that. THIS HAPPENED TO AN INDIVIDUAL BEFORE WITH HIS GOLD ANVIL @STAFF_Ines @STAFF_John @STAFF_Ethan @STAFF_Amy @STAFF_Max **