Tree of Savior Forum

Game stopped at loading screen

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :

08/09/2017 (MM/DD/YYYY), 16:53 (Server time);

Server Name: Silute (SA)

Team Name: WarriorOfHope

Character Name: TheWarrior

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

I was trying to do my dungeon runs, but the game stopped working on the loading screen (it happened in 2 of my 3 entries, so, isn’t in all the time).
It’s happening every day with a lot of players. Some of us can’t connect to the game server due to the issues of loading screen.

Steps to reproduce the issue :

  1. Login in the game;
  2. Try to warp/walk to another map;
  3. Try to enter in a Instance Dungeon.

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Just the loading screen.

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard.

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :

*No informations about the system. The issue happened with different players with different system specifications.

To complete the informations: The error about the loading screen was occurred earlier in the login screen (after the lodge). I solved the problem deleting the ‘‘patch’’ folder (C: \ Program Files (x86) \ Steam \ steamapps \ common \ TreeOfSavior \ patch) and redoing the download by checking the integrity of the files, but I do not want to do it again :confused:

We are aware of this issue and are looking into it. We are sorry for the inconvenience. :sob: