Tree of Savior Forum

Game Keeps Crashing, Nothing is working

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#1

Whenever I start up the game, it’s really not a problem. I connect to the server and get to my lounge. As soon as I click “Create a Character”, the game makes a beep sound and crashes every single time. It’s very frustrating cause I’ve been wanting to play this game for a very long time and it’s constantly been like this. It specifically says, “Client_tos.exe has crashed”. If there’s any way to solve this please let me know, I’ve read multiple threads about this same problem but nothing has helped.

#2

If you want technical help at least provide your computer specs so we can start from there.

#3

My computer is not all that good, very old currently that I’m using to play this game.

http://imgur.com/O3JXxdt

#4

Just to make sure, you have 4GB of RAM, and 1GB is being used by the video card which make it work with 3GB?

Your OS is 32 or 64 bits? Seem to me that it is 32 bits which is terrible and it is not using your processor to its fullest neither your memory, in case you have 4GB.

The video card is not really that good, but since this game is not optimized, it can behave differently even if others have the same GPU.

Make sure you have installed the required components for the game (DirectX and Visual C++ Redist).

And about your OS, Vista is really old and in some cases can be unstable after a few updates (drivers and software).

Bellow is the game requirements (minimal on left required on right and some descriptions are in portuguese but the parts name you can pretty much figure what is what):

If you have tried any tweak you found searching about make the game run smoothly, i suggest you to not try for now, you can try and delete the file user.xml in the game folder and try run it again to see if it goes, but it doesn’t seem to be that.

Update drivers and windows itself.

And last, a new machine is in place.

#5

I’ve updated my PC and looked a little more into it. I’m confused on where you say,
"delete the file user.xml in the game folder and try run it again to see if it goes"
I’m fairly new on steam, and when I click on properties and local files, I’ll delete it and it’ll come right back. When I look on my PC for a folder for steam/ToS there isn’t one. How would I be able to delete it? Cause that could solve the problem :slight_smile:

#6

The file should be auto created when you run the game again, it is normal, when i asked you to delete it, was to make it roll back to the default settings of the game just in case you changed something and it messed up the game.

You can go on the library > right click on Tree of Savior in the list > click on Local Files tab > Browse Files button > go in the release folder you will find the user.xml in there.

#7

Alright. I’ve tried that, updated the computer and it is still crashing at the Character Creation (When I click on it). I guess I can’t play it then? :frowning:

#8

For games, i strongly recommend you to get a hold of a better machine.

On-board GPU and low amount of RAM is a serious problem for those.

Specially on ToS case, since the game is not even optimized.