Tree of Savior Forum

Game doesnt launch on Windows 10 insider preview build 14332 and 14342

Gameplay Bug Report Connection / Game Crash
#7

@ksmcneill12 @Viscerous
thx, you saved me some time reinstalling build by confirming it wasnt a corrupt installation on my side but is an OS issue.

if you still have windows error log info saved somewhere - could you post a it or a screenshot of it in this thread? Because after system rollback my logs were rolled back as well (duh!). They may (or may not) be useful for IMC devs to find and possibly fix/find a workaround for this issue in some distant future.

#8

Sure thing @nizidr.

Faulting application name: Client_tos.exe, version: 0.0.0.0, time stamp: 0x571f537a Faulting module name: ntdll.dll, version: 10.0.14332.1001, time stamp: 0x571afd5d Exception code: 0xc0000374 Fault offset: 0x000da05b Faulting process ID: 0x1da0 Faulting application start time: 0x01d1a454f908bd05 Faulting application path: C:\Games\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: 8737a6f1-b04e-4cba-945d-3cc8bf11230e Faulting package full name: Faulting package-relative application ID:

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#9

Same for me, so I downgraded to build 14328.

#10

Is there a way to directly install this build? This looks to be the happy medium which works with both of my games, but only my laptop received this update, and not my desktop.

#11

Most recent ISO you could download directly from MS is build 14295, so for 14328 you will have to look elsewhere. I think there are plenty of sources around in internets.

Or you could download Media Creation Tool from MS and install their “stable” version based on 10586 or something.

#12

crossposting this as another confirmation of this problem.

#13

I can confirm the problem occurred to me as well in build 14332 and persists on build 14342, released today.

Fault seems to be ntdll.dll as mentioned by other posters.

#14

Thanks. Added this info to OP.

#15

Any news so far on this problem?

#16

Well… you can try to complain to Microsoft about this one and hope they’ll fix this compatibility issue eventually.

#17

Already have the feedback about this. But don’t know the time Microsoft will uses to fix it.

#18

I’ve been voting up Tree of Savior related issues in the Insider Feedback Hub but no progress so far it seems :frowning:

#19

HI i confirm 14342 to be broken tried to fix it for 6 hours to no avail ntdll.dll is the cause and more people should know before wasting time like i did heh : ).

Build 14328 for Windows 10 confirmed to work with TOS

#help

So my idea is stay on 14328 until next stable build comes out , but i doubt it will be sooner than a month time .

#20

IMC could at least release an update to overcome this situation, or at least an explanation of what is going on.

#21

Now fast ring got a cumulative update. No fix.

#22

Knowing that it is ntdll.dll doesn’t help a whole lot, it is responsible for a very large portion of Windows: https://en.wikipedia.org/wiki/Native_API. I also see a file StackDump_Client_tos[date/time].txt in the release directory with the following error:

Error Type : C0000005SymInitialize() fail : error(0)

1 Like
#23

I also had issue with the latest IPs and had to roll back to 14328

#24

Yeah, same as me C0000005

#25

i realized today too that i had this problem. will report this one too on the feedback hub of windows

#26

Anyone update to 14352? Does it fix this bug? I still have to wait some time to get an update.