Tree of Savior Forum

Game crashes after unplugging USB Headset

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time :
Aug, 03, 2015 10:12pm

Bug Description :
Game crashes immediately after unplugging USB Headset.

Steps to reproduce the issue :

  1. Start the game client from Steam.
  2. Unplug the USB headset.

Other games handle this issue by gracefully falling back to the default audio playback device.

Screenshots / Video :

c911cd2c6124cbd1c96be369f573c6482c0c1917.jpg1369×767

System

  • CPU : Intel® Core™ i5-2430M CPU @ 2.40GHz
  • RAM : 8 GB
  • Graphics Card : AMD Radeon™ HD 7400M
  • Mainboard : HP Unknown
  • Storage : SSD Corsair
  • OS : Windows 10
  • Internet Connection : LAN
  • Country, Region : The internets ^^
#2

It seems to crash if you unplug ANY USB device. I unplugged an USB controller and it crashed too.

2 Likes
#3

Should be in Crash category, btw, congratz finding the first bug.

#4

Can’t select the Crash category : (
Edit: Finally : )

1 Like
#5

I tried with my usb headset (logitech g430) and it didn’t crash for me. But the game didn’t redirect the sound on the laptop’s speakers

EDIT: I tried it in-game, not on the login screen

#6

Good Job OP, that’s actually a real bug, but I just tested right now with my Turtle Beach Headset, didn’t crash (the important point may be W10 for you ;))

#7

Street Fighter doesn’t crash, although also running on Win 10.
It switches to default speakers.

#8

It’s not from the usb itself, but from devices connected/disconnected. It happened to me with my second screen on the hdmi cable, and from my usb headset.

#9

Windows 10 x64

GetCurrentDirectory : C
Saving CurrentDirectory : C:\Игры\Steam\steamapps\common\TreeOfSavior\release
Stack Dump Directory : C

DATE : 11/17/15
TIME : 14:29:20
BUILD DATE : Nov 11 2015
BUILD TIME : 21:53:27
Process : 1f40
Thread : 1714

Exception Type : 0xc0000005

eax: 0x7ffffffe ebx: 0x00000000
ecx: 0x374d86f0 edx: 0x00000001
esi: 0x00000001 edi: 0xc8b27914
ebp: 0x00191ff4 esp: 0x00191fe8

StackWalk() Complete

GetCurrentDirectory : C
Saving CurrentDirectory : C:\Игры\Steam\steamapps\common\TreeOfSavior\release
Stack Dump Directory : C

DATE : 11/17/15
TIME : 14:33:28
BUILD DATE : Nov 11 2015
BUILD TIME : 21:53:27
Process : 1960
Thread : b00

Exception Type : 0xc0000005

eax: 0x7ffffffe ebx: 0x00000000
ecx: 0x375504c8 edx: 0x00000001
esi: 0x00000001 edi: 0xc8aafb3c
ebp: 0x00191ff4 esp: 0x00191fe8

StackWalk() Complete

GetCurrentDirectory : C
Saving CurrentDirectory : C:\Игры\Steam\steamapps\common\TreeOfSavior\release
Stack Dump Directory : C

DATE : 11/17/15
TIME : 14:36:54
BUILD DATE : Nov 11 2015
BUILD TIME : 21:53:27
Process : 548
Thread : f1c

Exception Type : 0xc0000005

eax: 0x7ffffffe ebx: 0x00000000
ecx: 0x37466a60 edx: 0x00000001
esi: 0x00000001 edi: 0xc8b995a4
ebp: 0x00191ff4 esp: 0x00191fe8

StackWalk() Complete

#10

Been put in q about 10 times from that …lol

#11

Note that a jack headset is fine, even dual jacks audio+microphone.

#12

i’m running 64 bit windows 7, and this happens when i unplug any usb device other than a flash drive. tested the following on multiple usbports (usb 1.0, 2.0 and 3.0): logitech g510 keyboard, logitech g933 headset, raser naga, raser orbweaver, android phone, external hard drive, usb flash drive, and even a usb portable phone charger. Tree of savior crashed in all cases other than the flash drive.