Tree of Savior Forum

Game crash (VGA crash) after log in -> game unplayable

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : since yesterday after a bluescreencrash ingame

Server Name: Fedimian

Team Name: Sei

Character Name:

Bug Description :
VGA Crash after trying to log on a character, always after the system msg “Show pet stamina when mountend” occurs.

100% crash-rate. Cant get into into the game. Reinstalled the complete game, same. Reinstalled grafic drivers and framework drivers. Same crash.

Tried other games (Tales of Berseria demo), working fine.

I dont wanna reinstall windows now for that, so could anyone help me locating the issue? For sure the support wont, anyways.

Here’s the dump from the last error:

Try

Use MultiThread : true
c_fedimian Job:1011 Lv:224 -443.00 160.65 -336.00

Memory:1521 MB

EMFXMemory:0 MB

String:274921, IEft:0, Eft:25, Sound:6

RT:42, Tex:0

Model:91, Geo:91, Head:3

UISkin:10494, Obj:9057, Frame:236, DC:236

Glyph:242 242, Bitmap:391

Obj:2, IES:48007 ,Res:461

VBuf:358, IBuf:363, Mtrl:257, ModelBuf:80, EMXMas:80, EMXInst:91, Motion:59

-------HARDWARE INFO-------

CPU : Intel® Core™2 Duo CPU T9600 @ 2.80GHz

Windows : Windows 7

VGA : ATI Mobility Radeon HD 4650

– Memory Info –

UsePersent : 67 %

TotalPhys : 4189144 Byte

AvailPhys : 1371536 Byte

TotalVirtual : 4194176 Byte

AvailVirtual : 2464496 Byte

GetCurrentDirectory : C
Saving CurrentDirectory : c:\program files (x86)\steam\steamapps\common\treeofsavior\release
Stack Dump Directory : c
Error Type : C0000005============================================
DATE : 01/31/17
TIME : 21:15:26
BUILD DATE : Jan 26 2017
BUILD TIME : 17:41:26
Process : 10d8
Thread : bc4

Exception Type : 0xc0000005

eax: 0x00000000 ebx: 0x0017da00
ecx: 0x011b9608 edx: 0x0000742e
esi: 0x0461fe10 edi: 0x4460ae80
ebp: 0x0017da3c esp: 0x00177b44

StackWalk() Complete
===== Additional Dump =====

Use MultiThread : true
c_fedimian Job:1011 Lv:224 -443.00 160.65 -336.00
Memory:1529 MB
EMFXMemory:0 MB
String:274921, IEft:0, Eft:25, Sound:6
RT:42, Tex:0
Model:91, Geo:91, Head:3
UISkin:10494, Obj:9057, Frame:236, DC:236
Glyph:242 242, Bitmap:391
Obj:2, IES:48007 ,Res:461
VBuf:358, IBuf:363, Mtrl:257, ModelBuf:80, EMXMas:80, EMXInst:91, Motion:59

-------HARDWARE INFO-------

CPU : Intel® Core™2 Duo CPU T9600 @ 2.80GHz
Windows : Windows 7
VGA : ATI Mobility Radeon HD 4650
– Memory Info –
UsePersent : 67
TotalPhys : 4189144 Byte
AvailPhys : 1372024 Byte
TotalVirtual : 4194176 Byte
AvailVirtual : 2456764 Byte

=====

0x00d98522SymGetSymFromAddr = (null)0x00d98522 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00a9c12f - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00a90ad6 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0042c7c4 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0041b186 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0067ec67 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0061ed34 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x006175de - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x004c83d4 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
0x75d2336a - BaseThreadInitThunk() + 12h
ImageName:C:\Windows\syswow64\kernel32.dll
LoadedImageName:C:\Windows\syswow64\kernel32.dll
0x77d29902 - RtlInitializeExceptionChain() + 63h
ImageName:C:\Windows\SysWOW64\ntdll.dll
LoadedImageName:C:\Windows\SysWOW64\ntdll.dll
0x77d298d5 - RtlInitializeExceptionChain() + 36h
ImageName:C:\Windows\SysWOW64\ntdll.dll
LoadedImageName:C:\Windows\SysWOW64\ntdll.dll

#2

Your drive =>
\Steam\SteamApps\common\TreeOfSavior\release\tempfiles
Delete all files in [tempfiles folder]. (but don’t delete the folder)

Or try:

Delete/uninstall all addons (if there is any)
Delete all xml files inside tos [“release”] folders
Verify cache of the game through steam
Log back in

1 Like
#3

After deleting all tos files (including these) leftover after deinstallation, game’s working again.

So the tempfiles were the problem?

1 Like
#4

Probably.

Several problems are caused by tempfiles.
Tempfiles will take a lot of space on your drive.
No harm to delete them every week or every few days or every month.