Tree of Savior Forum

Game closes itself after the Patcher

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#1

I’ve made a video explaining my situation, i wonder if other people are having the same problems and i hope someone can help me with this.

(Sorry for the shitty quality)

Edit: After doing some research i found out an error type C0000005 is causing the program to terminate, from what i understood the game is trying to access memory that either doesn’t exhist or that he isn’t allowed to access so the windows throws a “faul” type exception terminating the program and returning the computer to the state before the program was initiated and creates a dump notepad file describing the error. I’ll copy and paste the dump.txt created:

TryGetCurrentDirectory : C
Saving CurrentDirectory : C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release
Stack Dump Directory : C
Error Type : C0000005============================================
DATE : 05/05/16
TIME : 19:27:11
BUILD DATE : Apr 26 2016
BUILD TIME : 14:13:21
Process : 9c0
Thread : 2be0

Exception Type : 0xc0000005

eax: 0x00000000 ebx: 0x00000000
ecx: 0xaf5c73f4 edx: 0x00001fee
esi: 0x13dbc344 edi: 0x00191614
ebp: 0x00191388 esp: 0x0018b544

StackWalk() Complete
0x00d75de2SymGetSymFromAddr = (null)0x00d75de2 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00da7127 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0089f929 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x004729e4 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00472b96 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00614fc8 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00615322 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00460225 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0045f793 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x004c5f82 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
0x759038f4 - BaseThreadInitThunk() + 24h
ImageName:C:\WINDOWS\SYSTEM32\KERNEL32.DLL
LoadedImageName:C:\WINDOWS\SYSTEM32\KERNEL32.DLL
0x77945de3 - RtlUnicodeStringToInteger() + 253h
ImageName:C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedImageName:C:\WINDOWS\SYSTEM32\ntdll.dll
0x77945dae - RtlUnicodeStringToInteger() + 21eh
ImageName:C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedImageName:C:\WINDOWS\SYSTEM32\ntdll.dll

  • But i still do not know how to fix this issue, any help would be appriciated.

@STAFF_Ethan , @STAFF_Ines , @STAFF_John , @STAFF_J

1 Like
Game won't open! Help
#2

hey igor, did you solve the problem? i have windows 10 and i’m having the same issue as you, i’ve tried a lot of things but couldnt fix it, if u know something, please tell here

#3

To be honest with you i haven’t fixed the problem, i just bypassed it. I’ll share my experience* on the problem:

An exception type error can be caused my many things, one of those things is corrupted DLLs(which is what was causing my client to crash).

Corrupted DLLs are caused by installing and unisntalling programs over and over again, What happens is by uninstalling and installing the program over and over you may corrupt a DLL file that required na older version of itself to run(or something like that). So when the program tries to access the data from those DLLs, it launches na exception code because the data is corrupted.

While trying to find a solution to my problem i accidently downloaded a virus to my computer, a really powerfull vírus that was about to crash my computer down so i had to format my computer asap(didn’t have time to save anything, just went straight up to formatting).

After my computer formatted i had to download Steam and Tree of Savior all over again but this time it was actually working.

What you can do(and i haven’t tested this) is finding the StackDump file in this directory: Steam\steamapps\common\TreeOfSavior\release and find out which DLL is corrupted, then you can try downloading these DLLs online and replace them accordingly.

Or you could format your PC too… lol.

#4

Have you tried simply uninstalling and reinstalling ToS?

#5

Yes, i tried uninstalling and reinstalling.