Tree of Savior Forum

Frequently stuck at loading screen after July 13th maintenance

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : after July 13th maintenance, timezone GMT+07

Server Name: [SEA] Telsiai

Team Name: Moch

Character Name: all characters

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
After July 13th maintenance, occasionally get stuck at loading screen when changing map/channel/character. Never happened before that.

Steps to reproduce the issue :

  1. Login ToS
  2. Play the game
  3. Change map/channel/character
  4. Encounter the problem
  5. Uninstall all addons, delete everything in (C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\patch) and verify game files/let the game patch
  6. Problem still persists

Screenshots / Video :
(attach screenshots or videos regarding the bug)
These windows also show up but most of the time it just gets stuck for long enough i have to shut down the game through Task manager.

8
8.jpg1920×1080 551 KB

freeze
freeze.jpg1920×1080 384 KB

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System
CPU: Intel® Xenon® CPU E3-1231 v3 @ 3.40GHz (8 CPUs), ~3.4GHz
RAM: 8GB
Graphic card: NVIDIA GeForce GTX 960
Mainboard: Unsure
Storage: Unsure
OS: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Internet connection: cable internet via direct plug-in
Country, Region: Vietnam

#2

Thank you for detailed report @saltypie , I’ll get this up for review by devs,
especially thank you for written in detail with your computer components, it will sure help us find the problem faster.

#3

I have the same issue and a big delay ingame
Server: NA klaipedia
Team name : Saigran
Character name: all characters

screenshot_20180723_00007
screenshot_20180723_00007.jpg1920×1080 954 KB

Game Control Mode (Keyboard/Joypad/Mouse) : Joystick

System
CPU: AMD A10-7850K Radeon R7, 12 compute cores 4C+8G 3,70GHz
RAM: 8GB
Graphic card: AMD Radeon R7 360 Series
Mainboard: Unsure
Storage: SSD 220 gb 20gb left
OS: Windows 7 Ultimate 64-bit
Internet connection: optic fiber 50mb (movistar)
Country, Region: Chile, Santiago

plus I do a ping to the server s3.us-east-1.amazonaws.com and it show intermittence

unknown
unknown.jpg1920×1080 628 KB

I try unistalling the game, addons and reinstalling clean but it doesn’t solve anything

#4

I have sent them 2 tickets and they only offered me a workaround for this. Check your PC’s memory in Task manager to see if it has enough space to run ToS. Use Disk Cleanup as well as Disk Defragmenter to get rid of unnecessary data and trash files to make room for processing. After all of that, if the problem still persists, do a cleanup inside your CPU case. Thats what i did and the issue greatly reduced, its not completely gone but at least the game is playable again.

If this workaround doesnt solve the problem, send them a ticket with screenshot of your Task manager while ToS is running as well as all the detailed info in your comment. I still think this issue is annoying and needs to be addressed properly.