Title says everything.
I simply reedemed the package, it’s black now - but not in my inventory.
I’m having the same issue, I think the only thing we can do is submit a ticket and wait.
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Fix your problem?
I have created a couple of times a letter to the premium
This letter I activated on your character in the game did not receive chest
Support is missing
I got the same problem.
Well, I got a generic response from them:
Greetings Savior! Thank you for contacting us! First of all,
thank you so much for availing Founders Package and supporting Tree of Savior. Please be advised that the item will be
sent to your in-game message box via GM message that will accessible after Team
Creation. You may choose which character you wish to give the Founders Pack
Rewards. Please also be reminded that the Founders
Pack Rewards is exclusive only for one character so choose wisely. Once you
claim the package to your character please look for the treasure chest which
contains the added benefits that will be found in your character’s inventory. For
more details about the Founders Pack exclusive access, you may freely check
this link; https://treeofsavior.com/news/?n=296
If you have any concerns, please do not hesitate
to contact us again and we will gladly help in any way we can. Regards, Tree of Savior Support Team
Hopefully they realize this is an issue for some people.
I’m waiting from 1 day for an answer…
Hope i don’t get the same answer, because i’ve said everything they need, including an Invoice about the purchase…
I’m having the same issue, if anyone gets an answer, let me know please!
Same here. the item shows in my mailbox but is blacked out now and not on the character i sent it to… about to open a claim with steam get my money back and buy it again if i have to
The response I received from my second ticket for this issue was asking for more information, if you run into this issue they need you to submit a ticket with the following info:
Missing DLC Items:
We are working on the cause of the issue of the missing Premium Items, and will try to resolve the issue as soon as possible. In order to get more info on this bug, could we ask you to filled out the following questions? The info will help us to fix this issue 
1) Your Server Name:
2) DLC Pack Type (DLC Pack 1/2/3):
3) Your Team Name
4) Your Character Name:
5) Time of Item Claim Attempt:
6) Items Missing ENTIRELY or PARTIALLY? (If partially, please, specify the missing items.):
anyone get any answers? i’ve been checking daily and dont know whats going on or when to even expect a fix…
replying to keep topic open. anyone have any updates?
same problem 
i write support 4 times
it’s one week for missing item 
My friend was able to redeem it not too long ago… I’m not sure how you guys are missing the chest…? Are you guys sure sure? It’s glitched? Checked all your character’s inventory? 
honestly i hear this so much it almost pisses me off. yes i’ve checked my character. i only had 1 at the time of redemption. yes its not on the character. no i cant accept it in the lodge its blacked out like its already been accepted.
I got this Issue too
Ticket support only give template answer.
Sent them twice already but still no Fix
Same here. I just keep creating new tickets about the issue since they won’t give an answer
No Update… it’s long time to fix
answer from 12/04
Hello Savior,
Thank you for reaching out to us again. We apologize for the inconvenience you are experiencing from not yet receiving the missing premium items from the DLC you purchased. We only ask for your patience and understanding while the devs are finalizing the investigation. Hopefully, the items might be delivered possibly this week. So please keep an eye on our website for news and announcements regarding your concern.
Regards,
Tree of Savior Support Team