🔥 STUCK AT 70% LOADING THEN DISCONNECTS, CANNOT RE-ENTER, STILL CONSUMES RUN = BOTH SOLO/PARTY QUEUE AND NORMAL/PARTY ENTER FOR INSTANCED DUNGEONS (EVENT, DUNGEONS, MISSIONS, TBL, GVG?, G-RAIDS?)

[ZeroFoxGiven]

UPDATE: Seems to be working fine now (SEA servers)

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 11 April 2017, 9:20am server time

Server Name: SEA Telsiai

Team Name: ZeroFoxGiven

Character Name: Taka (and probably would happen to all other chars as well)

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

1. Queue for event dungeon
2. Finds queue party, goes into loading screen but see it stuck at 70%
3. Gets disconnected to lodge
4. Try to enter but no re-enter option (everyone in party probably got DC’ed as well)
   5.) RIP new event

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :

System

• CPU : Intel Core i5 4460 @ 3.20GHz
• RAM : 8.00GB Single-Channel DDR3 @ 798MHz
• Graphics Card : 2047MB NVIDIA GeForce GTX 960
• Mainboard : Gigabyte Technology Co. Ltd. H97N-WIFI
• Storage : 238GB Crucial_CT256MX100SSD1 (SSD)
• OS : Windows 10 Pro 64-bit
• Internet Connection : 2mbps ADSL Globe Telecom
• Country, Region : Philippines, SEA

@STAFF_Amy @STAFF_Ethan @STAFF_Yuri @STAFF_Letitia @GM_Francis @GM_Sebastian

UPDATE: Apparently, this is happening to any type of instanced dungeon.

Mission and Saalus kicking players even when you reentered RIP

Mission and Saalus kicking players even when you reentered RIP After success entry 5/5 all players being kicked out > reentry > kicked out again to char selection. Goodluck saviors happened on my 2 chars :slight_smile: huehuehue

Instances crashing

GO inside dc SAALUS THEY SAY EVENT THEY SAY DUNGEONS

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UPDATE2: Tried with normal enter solo and normal enter party - still the same issue.

UPDATE3: Affects TBL as well. GvG and Guild Raids/Missions probably too.

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When you thought you’ll be able to enter that dungeon but commander 70%'s power is too strong…

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[ZeroFoxGiven]

Mission and Saalus kicking players even when you reentered RIP

@darkisredisdark We are currently aware of that issue…! We apologize for the inconvenience, and we will update you once they are resolved. Once again, really sorry for that matter

[STAFF_Amy]

@ZeroFoxGiven

Thanks for your report!
Currently we are working on it now
Sorry for your inconvenience.

[Revenant6th]

also happen to me saalus and event dungeon is disconnect when do auto match… 3times now

[jupo987]

Got same error in Varena server

[Kertes]

Mine too. Varena server. Happened to me 4x (in Merc dungeon at Fedi, Saalus, Uphill, and event). Once in each dungeon type. Was too pissed that I quit playing for the day.

C’mon IMC!!

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 11 April 2017, 10:40am server time

Server Name: SEA Varena

Team Name: Whiteblade

Character Name: Sol

Bug Description :
Loading stops at 70% when entering a dungeon run. Then kicks me back out to character selection screen.

Steps to reproduce the issue :

1. Queue for ANY dungeon, not just event
2. Finds queue party, goes into loading screen but sees it stuck at 70%
3. Gets disconnected to lodge
4. Tries to enter but gets kicked out again

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :

[ichirinke]

Got this bug too. IMC, please give me back my 2 runs.
PS: Fedimian

[fernandomesquita]

me too
Server: Silute SA

[totsugui]

Same problem.
Server:Silute SA

[stefan.andreas.goerk]

Same here
Server: Silute SA

[jesmo6227]

Me Too
Server Name: SEA Varena
Team Name: wariwap
Character Name:Guu

Bug Description :
Also stuck at loading screen, kicks out to team lodge, tries to re enter the auto match dungeon, stuck again at loading screen, enter to team lodge, REPEAT.

This also happened before the 6:15 maintenance but i can reconnect to normal and event dungeon, after the maintenance of donnes wanted list its pure kick from the dungeon

hope we get compensation

[Spaceneko]

Same here:
Server: Varena

[crytospee]

same here
my server is Varena

[tinz_yu]

Same issue stuck at 70% then suddenly gets kick out on character screen and consumes the instance for the dungeon not only on 100 dungeons also in 140 maybe other

[Tyatheruu]

Date and Time(Please, specify the timezone) : 11 April 2017, 12:47 AM GMT -3

Server Name: SA Silute

Team Name: AmorVincitOmnia

Character Name: Daemonn

Bug Description :

Steps to reproduce the issue :

1. Queue for event dungeon
2. Finds queue party, goes into loading screen but see it stuck at 70%
3. Gets disconnected to lodge
4. Try to enter but no re-enter option (everyone in party probably got DC’ed as well)
   5.) RIP new event

Already lost 2 times on event dungeon…

[DoggyTongXIX]

same at Varena too
Team ExodusX
all of my char go q dun and all back to character select screen

[asraquel]

Server Name: Fedimian

Team Name: Dorchadas

Character Name: All Charakters…

Bug Description :
Loading stops at 70% when entering a dungeon run. Then kicks me back out to character selection screen.

[randomranter]

i hope we get compensations for these. reset vouchers are not enough. multiply tokens should be added as well.

[ZeroFoxGiven]

UP! /20000000000000000

UPDATE2: Tried with normal enter solo and normal enter party - still the same issue.

[MattBR]

It’s the GENIU$ idea to reduce channels (computers) fault. I’m from Silute and lost some runs due this new good event for a server with many channels.