Resolved. Thanks 20chars
I know a couple of people that this has happened to and they still have not received their TP after submitting tickets. Take a screenshot of your purchase on Steam. IMC will ask for it.
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@STAFF_Amy @STAFF_Yuri @STAFF_Amy If the update to my ticket is not yet send. here Is a thread in which I’ve updated together with my Proof of Purchase 
It’s been 3 weeks and I know someone who still hasn’t gotten his TP even after sending in emails confirming he bought from Steam. Wish you luck getting yours!
Thank you for contacting us and bringing this matter to our attention.
We apologize for the inconvenience of the issue.
We’ll check your ticket first and update again 
You don’t need to provide us a screenshot of your receipt or proof or purchase 
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