Tree of Savior Forum

Failed to retrieve to collect TP

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :06:30 EDT

Server Name:EU

Team Name:JasonG

Character Name:LDPD

Bug Description :Bought the 500TP EU around 8 hours ago, from the beginning already failed few time, and the TP in the TP retrieve disappeared, until now still can not retrieve TP.
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. Bought TP via steam 500tp EU
  2. Failed to retrieve in game
  3. TP in the TP retrieve box disappeared
  4. Show up once failed to collect and now it shows I have no purchase but I didn’t retrieve any TP in game
  5. Failed to display TP purchase list, Please try again later

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :

Try the chat command:

/retrieveAllItems

It shows no purchase items

1 Like

If you haven’t already, please send in a Support Ticket so that we can check your account. :sob: