Event Dungeon Reward BUG

[martitsshiro]

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :4/22/2017 03:54am EDT

Server Name:South East Asia Varena

Team Name:CyborgFoxes

Character Name:FatFox

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

1. I could’nt receive the event participation prize even though my runs are at 27 already.

2. I only receive the first 10 runs with x8 Exp TOME x2 only after that i did’nt receive anything anymore

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :

System

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[Ginbei]

Do you leave the dungeon too early after the bosses die?

Have to wait a moment before you recieve the box.