Tree of Savior Forum

Errorless disconnect to server select screen

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :9/5/2017, 11:53 AM PST

Server Name: Klaipeda

Team Name: Hawke27

Character Name: Hawke

Bug Description : Was fighting random mobs in West Siauliai Woods. Within 5 minutes, one of two things will happen:

  1. I get kicked back to the server select screen. No error message.
  2. I get an error message says “Disconnected from the server. You will return to the character selection screen” and I’m taken to my character lodge.

Steps to reproduce the issue :

  1. Every time I log in. Did absolutely nothing - just let my character stand there, and it crashed within minutes.
  2. Tried killing mobs - crashed within minutes.
  3. Tried going to Klaipeda (town) - crashed within minutes there too.
  4. Tried creating a character on Orsha server - NO DISCONNECTS!!! But friends all play on Klaipeda server, and I can’t seem to stay on there for longer than a few minutes.

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse + Keyboard

System

  • CPU : Intel® Core™ i7-4710HQ C<PU @ 2.50GHz (8 CPUs), ~2.5GHz
  • RAM : 12288MB
  • Graphics Card : NVIDIA GeForce GTX 970M
  • Mainboard :
  • Storage : 500GB HDD
  • OS : Windows 10 Home 64-bit
  • Internet Connection : 5G network
  • Country, Region : US
1 Like
#2

I tried starting a new character on Klaipeda just now (as opposed to starting a new character on Orsha like earlier, which worked fine). I didn’t disconnect at all.

I read on a reddit thread somewhere that it may have to do with the fact that my character was created a long time ago, like possibly during the betas? I received some welcome-back rewards just now, like a mount and whatnot which I applied to my character that keeps disconnecting. So now I’m thinking that perhaps that specific character’s data is just bugged for some reason?

#3

Hello @jurrme,

As you suspected, your character had been suffering from such issues because it had been created while selecting Orsha as the starting city, which is no longer possible.

This is a known issue and we are looking into it, but nonetheless, I apologize for the inconvenience.

I’ve sent the premium items that were in the inventory of your deleted character to you via GM mail, so please check your mailbox in the character selection screen. Hope that they will help a bit while leveling your new character!

2 Likes
#4

Im having this same issue on my team (00314). Do I have to remake all of my characters?

#5

Hey there :slight_smile:

It would help me check if you gave me more details like your server and character names.
However, if all of your characters had the Orsha starting route, you may want to look into restarting at Klaipeda.

#6

Server is Klaipeda, team name 00314, Character names are Conanne and Harley. I had an archer named Artemis that I deleted and remade and the error stopped happening on her but the other two I assume are going to have the same problem.

#7

From what I can see, deleting the characters and restarting would indeed be the fastest solution.
We’re still working on a fix for this issue, but it’s taking a while…

In the meantime, I could retrieve any Premium Items that are on those characters and send them to your in-game postbox if you would like. Please let me know. :slight_smile:

#8

Hello,
I’m having the same issue and I just submitted a ticket. I’ll wait for an answer and I want to know whether I should delete my character before you can help me resend the premium items.

#9

Same problem and I just gave my welcome back rewards to a character.

Klaipeda

BlackCo

Croaker

#10

Did you happen to start your character in Orsha? I would be more than happy to move the premium items to your post box so that you can start again.

Also for any one else who is facing similar problems, please make sure to send in a Support Ticket [here] so we can deal with this in a timely manner
:distinguished:

#11

Its been so long I don’t remember what starting city I selected was.

I have opened a ticket, but honestly if I can just get the Homecoming Gift and Facebook event reward I used on Croaker back, I would just delete him and re roll as he is all of lvl 5.