Tree of Savior Forum

"Error updating information, contact site admin" -> Can't login at the forum

General Discussion
#1

I had to create another account to post.
When I try to login i get this:

tos forum error on login 2016-02-03 11:54:19.png1366×768 75.6 KB

My browser is configured to clean itself when it’s closed.
And I tried to login from different OS’s on the same machine which would result in a completely different browser.
So I believe it’s a problem on the server side.

Maybe the server act has if I where still online, and trying to login again.
Has apparently it doesn’t have a session timeout.

On the iCBT2 I had the same problem with login at the forum but I could login again after maintenances.
Is the game server by any means connected to the forum?

@STAFF_John @STAFF_Ethan

I live in japan is there any way to play international version..?
#2

Try to clean the browser cash (chrome CTRL+SHIFT+DEL) mark images and files and cookies then try login again, note that other sites you may have marked as auto login will need to be re-logged manually.

#3

Edited main post:

but thanks for the instructions :slightly_smiling:
@Nirimetus

#4

Never experience or heard about this issues but like @Nirimetus said it try clearing ur browser caches or cookies and saved login.

#5

I said on the main post that:
I already did clear the cache, cookies and all information that can be deleted.
I do it always when I close the browser.
Thanks for the reply :slightly_smiling:

#6

Ah I apologize, u mention about it cleaning itself, its 4am here so my eyes are pretty blurry, i cant say if it is the server problem cause everyone else is doing fine, probably your browser itself? tried a different browser?

#7

Sorry, I was a bit rude before. I didn’t mean to.
I tried to login from a different computer too, so different browser.

#8

Nah i dont find it rude, no need to be so formal with me xD Hmm… well I cant really give u any answer for now until i can check it up somewhere else, for now i guess u can at least wait for the staff for an answer.

#9

Yeah true, my objective was to get a reply from the staff.
I don’t know how to contact them by any other means.

also the error message said to contact the staff. lol

#10

I rarely see the staff here all the time myself, and I dont know if you can PM them either.

#11

You can see when the staff logged in the last time on their profile page, and can also notify them by using @[name].
I did it in hope they see my post.

#12

I know about the notifying but i never knew about the last logged in xD well i hope they see this post and help you solve it too :smiley: good day buddy

#15

Have you tried different browsers?

#16

yes, chrome and IE too.
Also I can login from Firefox with this account.
Thanks for your reply :slight_smile:

#17

Idk how to help you then, sry. Maybe your name had problems, either that or it’s a problem on their end they have to fix

#18

I wasn’t expecting users to help me, I just don’t want this thread to die,
so the staff can see it going up, as if someone where saying all the time: “Hey there is an unsolved issue with the forum login”
:grinning:

#19

Hi, @Yuki_2. Your issue has been brought to my attention and it seems like your other account was suspended for reasons unknown. I’ll have that fixed for you.

1 Like
#20

Thank you @Staff_Julie :heart:
Could you also look here: I live in japan is there any way to play international version..?
and tell us if VPNs are allowed?

#21

If you still can’t log into your account, I’m afraid you’ll have to wait until business day so I can ask one of our engineers for a solution.

The other thread will be dealt with separately. Thank you :slight_smile:

1 Like
#22

So, I will have to wait, still can’t log in.
I don’t care if I’ll get my account back or not, I have this one now.
The problem is if it happen to someone else, or to my new account,
or if it can be used as a security gap.