Tree of Savior Forum

Error Code:12 heeeeeelp

Please fill in as much as you can :

Every time I log into the game I can not see the chat, it loads after a few minutes, I can not return to the CM because the option does not appear and this error to enter the DG started to appear

Date and Time(Please, specify the timezone) : 11/05/18 - BR 12:13

Server Name: Silute

Team Name: Taeli

Character Name: Asula

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Screenshots / Video :


(attach screenshots or videos regarding the bug)

  • Internet Connection : 30 MB
  • Country, Region : São Paulo

@STAFF_Yuri @STAFF_Ethan heeeelp me u_u

Hello @wendel_burqui

I would like to ask if your still facing this kind of issue?
Kindly send a support ticket regarding this for further assistance.

1 Like

yes I’m still having

i already send a support ticket and did not work :c

Have you followed all the suggestions mentioned in the FAQ guide?
Along with verifying the game files and/or reinstalling the game?

yes I did it all, after that maintenance the error happens less frequently

I am currently experiencing this too. SEA server.
Kinda random, happened last Tuesday but the succeeding days were ok, until now.

I already verified integrity of game files

1 Like

the error has returned and I do not know what else to do @STAFF_Letitia

Sometimes that message will appear and you’ll have to wait a bit and try again or restart the game.
It’s usually related to individual internet connection issues. :sob:
However, if it continues to occur after maintenance, please PM me.

1 Like

Is this problem from the game server? or is it related to my internet?

it has been very frustrating for me to go play and have to wait minutes until I can get things done (I already missed exp tome because of it)

@STAFF_Letitia