UPDATE : I have given up on this game and indeed any MMOs in general for that matter. 4 days of continuous effort in this and nada and no official reply on this. Special thanks to @Seiran for offering much help in this matter. Just that, if anyone else comes across this issue and you’re reading this, just give up now and save some time. ^_^. That’s all. thank you.
Date and Time(Please, specify the timezone) : 17/07/2018 - 7:00 am IST
Server Name: [SEA] Telsiai, [NA] Klaipeda, [EU] Fedimian.
Team Name: SEA server and NA server - Erstwyle, EU server - Meritocracy
Character Name: NA server - Atticus, SEA server - Novokane, EU server - SiegTemplar
Bug Description : Was doing main storyline quests for each of these characters when I encountered these bugs. In each case, I reached the map entrance, walked into it and then game kicks me out to the server selection page. I tried re-logging in to those characters from the lodge, but game freezes a bit, throws a split second error screen and then kicks me back to server selection page. This has been happening for 2 days now. Two locations in particular - Bokor Master’s Home in the main city and Srautas Gorge. I tried screencapping many times to get a look at the error and finally got one of it. It says Error 16: Cannot connect to the server even though I can create and play alternate characters with no probs.
I can create and play new characters with no issues UNTIL I reach one of the aforementioned locations hence the 3 characters stuck. Just moving them back to main cities won’t work since I have to enter these locations anyway.
Things I have tried -
a) Changing channels in lodge.
b) Verifying game cache via Steam.
c) EDIT: Tried re-installing the game as well.
None of these work. Please do provide a proper solution to this problem rather than simply transferring my chars back to main city.
Steps to reproduce the issue :
- Do main quests.
- Reach either Bokor Master’s Home or Srautas Gorge.
- Just as you try to enter the entrance portal,game kicks you to server selection.
- Tries to log back in to the character.
- Game kicks you back to server selection again after showing a split second Error 16 notification.
- Character now unplayable.
Screenshots / Video :
(attach screenshots or videos regarding the bug)
Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard.
System
- CPU : Intel Core i7-7700k
- RAM : 16 GB
- Graphics Card : Nvidia Geforce GTX 970
- Mainboard : Gigabyte Z270-HD3P
- Storage : 2 TB with 250 GB SSD added (free space left- 620 GB)
- OS : Windows 10 Pro
- Internet Connection : 20 mb/s
- Country, Region : India